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| Job Location | Riverview, NB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Requirements· Should be at least 18 years of age· At least finished High School· At least 1 year of customer service experience in any industry is preferred but not required· Computer literate with a minimum typing skill of 35 wpm with 90% accuracy· C2 Level English communication skills· Willing to work on 24/7 shifting schedule, rest days, holidays, weekends and extended hours.Job description· Handles client concerns; inbound and outbound voice, email and chat· Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client· Delivers excellent customer experience· Solve customer case and Sell Online Phone order as per dictated by the support process and/or client· Responsible for maintaining a high level of professionalism with clients and for working to establish a positive rapport with every caller· Update customer information in the customer service database· Stay updated on product knowledge and be informed of any changes in company/client policies· Impact the company’s bottom line by problem solving and increasing customer loyalty and satisfaction/experience· Ensures high quality output is maintained throughout the call and in each call· Ensures that all steps dictated in the support process are adhered to· Takes responsibilities and has a good sense of accountability· Other tasks and deliverables may come up depending on the business needs· Sales skill and Back Office experience is an advantage· Good grasp and understanding of customer engagement· Excellent English communication skills; has good grasp of the language and can handle complex subjects and detailed conversation· Ability to communicate effectively and appropriately in demanding situations and understanding implicit meanings in them· Excellent multitasking skills and has the ability to shift to voice, chat and email support when needed· Ability to express oneself in a fluent and spontaneous manner· Ability to use the English language flexibly in various occasions and purposes showing correct use of organizational patterns· Excellent comprehension skills· Ability to function and adapt in a rapidly changing and evolving work environment· Ability to work independently and multitask· Excellent customer service and problem solving skills· Good inter-personal relationship skillsAbility to handle and deescalate irate customersJob Type: Full-timeSalary: $18.00 per hourBenefits: