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English- Customer Care Representative (Remote) - Jobs in Riverview, NB

Tech Mahindra
Job LocationRiverview, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Title: Customer Care Representative (English)Location: 720 Coverdale Rd, Riverview, NB (Door Number# 9) (Remote)Job Type: FulltimePay rate: $15.50 hr + BenefitsClient: Tech Mahindra – TargetNB location candidates preferredStart Date: 3rd Oct 2022

  • Operational Hours are 9:30 AM – 12:00 AM 7 days a week
  • No of Week Off (Fixed or Rotational) N/A the agents received a Fix shift based on Bid
  • Shift Timings (Fixed or Rotational) - Fixed based on Shift bid Earliest start time is 9:30 AM, latest work time is 12:00 AM. This is subject to change at the client request.
We are looking for fulltime associates to support our client.
  • Customer service-oriented mindset
  • Ability to work with multiple computer programs operating simultaneously, including Microsoft Word and Excel.
  • Able to type a minimum of 30 words per minute.
Responsibilities:
  • Take Inbound Calls
  • Answer incoming calls from customers who need assistance placing orders who are seeking information or who have service related inquiries.
  • Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
  • Provide assistance when clients are ordering furniture or appliances.
  • Set appropriate expectations for the customer and exceed customer commitments.
  • Follow-up on issues for customers until resolution is reached.
Job Type: Full-timeSalary: $15.50 per hourBenefits:
  • Dental care
  • Extended health care
  • Vision care
Schedule:
  • 8 hour shift
  • Evening shift
  • Morning shift
Expected start date: 2022-10-03Quick Apply
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