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Technical Advisor, Customer Service (B2B) - Jobs in Rivière-du-Loup

Job LocationRivière-du-Loup
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAs a Technical Advisor, Customer Service (B2B) with our client, you will play a crucial role in providing exceptional service and support to customers. This position involves direct interaction with customers to address their inquiries, resolve issues, and ensure their satisfaction with a range of specialized products. You will closely collaborate with various divisions to ensure efficient service delivery and maintain the client’s reputation for excellence.Hourly Wage: $24.98/hour (40 hours per week) + annual bonusKey Responsibilities:

  • Respond to customer inquiries via phone, email, or chat, ensuring timely and accurate responses.
  • Facilitate order processing and collaborate with relevant departments to ensure prompt product delivery.
  • Coordinate with other departments internally.
  • Manage customer returns and complaints with tact and professionalism, providing solutions that align with both customer expectations and company policies.
  • Maintain up-to-date knowledge of the product portfolio, staying informed about industry developments and market trends.
  • Represent the client’s core values by fostering relationships based on mutual respect and benefit.

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