Business Systems Support Analyst - Jobs in Saddledome

Job Description

Business Systems Support AnalystTake a central roleThe Bank of Canada has a vision to be a leading central bank-dynamic, engaged and trusted-committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada #39;s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada #39;s top employers: Working Here - Bank of CanadaFind out more about the next steps in our Recruitment process.What you will doA division of the Financial Markets Department (FMD), the Business Analysis and Systems Support (BASS) team provides business analysis and first-line business application support services to the Bank #39;s market operations and intelligence business areas, which include business clients in FMD and other departments such as Banking and Payments Department (BAP) and Financial Services (FIN). As a member of the Business Systems Support (BSS) team, a group within BASS, you will be responsible to provide VIP support services to all our stakeholders. The team also leads the department #39;s business continuity planning and testing activities and acts as the department #39;s emergency response coordinator.The Business Systems Support Analyst provides onsite production operational support and testing to applications critical to the success of market operations at the Bank that span multiple departments. As such, the selected candidate will need to work onsite.As an Business Systems Support Analyst, you will:

• combine your strong functional problem-solving skills with a keen business sense to provide first-line business application support to our users for the following applications: Findur, Crown Borrowing, Bank of Canada Auction System (BCAS), Market Data Management (MDM), Settlement Balances Management System (SBMS), Collateral Management System (CMS), Bloomberg, Refinitiv Eikon. You will also deliver first-line business support to external Financial Institutions using the Bank #39;s secure remote access solution
• coordinate and control access to the business applications and external data/information services
• log and track all user interactions from identification to close-out, as well as track and report on metrics related to operational support activities
• participate in system integration and sanity testing which can require flexible hours during weeknights and weekends
• have the opportunity to further improve the team #39;s ability to support our business clients by contributing and maintaining a knowledge base of business, technical and support issues
• demonstrate initiative, flexibility and agility by developing solid application and business line expertise
• participate in and lead testing of the department #39;s business continuity plan and its interaction with other business stakeholders
• provide stand-by services to off-hour activities for the Market Data Management solution; and
• play a lead role in ensuring new FMD employees have appropriate tools and information services available.

What you need to succeedYou will possess a solid understanding of support methodologies and skills in client relationship management. You are a confident communicator, both orally and in writing, who can coordinate work and communication between the BASS team and the Information Technology Services Department, service providers and other vendors. Your innovative problem-solving skills enable you to solve technical and business-related problems and determine root causes. Your knowledge of market data and information services as well as your experience conducting needs assessment and eliciting and identifying business requirements make you a strong analytical problem solver.Nice-to-have

• knowledge of the business of FMD and the role of the applications supporting the business
• experience working with the standard and specialized systems used in FMD
• experience supporting multiple business applications simultaneously
• knowledge of business analysis principles and standard methologies

Your education and experienceYou will have completed post-secondary education (preferably in information technology, finance or business) and minimum of two years of relevant work experience in at least one of the following disciplines: business application support, financial markets or business analysis or an equivalent combination of education and experience may be consideredThis is considered an essential position, as such, the selected candidate will need to work onsite.What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model #LI-HybridThe Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.What you can expect from usThis is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• Salaries are based on qualifications and experience and typically range from $77,855 to $91,590 (job grade 15)
• The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers performance pay for those who exceed expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.