Client Relationship Manager, Engineering & Environment - Heavy Rail - Jobs in Saddledome

Job Description

Join a global professional services leader. We are committed to solving the world #39;s biggest challenges in the areas of water, energy and urbanization.Committed to sustainable development, GHD improves the physical, natural and social environments of the many communities in which we operate.GHD is seeking a Client Relationship Manager, to play a leading role in part of GHD #39;s Key Client Program this role is expected to enhance our Client Experience, business development pursuits and program delivery expertise. This dynamic role will have a line of site across our North America business, with a specific focus in Ontario and Alberta. The role will provide key support to our Transportation market strategy development; as well as our delivery enhancement to our key client accounts. Our expectation is the CRM will proactively grow revenue and the associated KPI metrics year on year as part of the Key Client Program.Responsibilities:Clients

• Develop and implement an effective key client business plan including a client engagement plan
• Drives client feedback initiatives including coordination of activities associated with the client care visits and client roundtables
• Invite client feedback on our performance and relationship and be a point of contact for issue resolution
• Responsible for engaging with project delivery teams to provide client preference guidance during bid and delivery phases
• May be required to act as client representative at group review
• Effectively manage projects on behalf on our clients.
• Interface with other Transportation CRM to provide best industry practice and consistency across the market sector
• Responsible for the financial performance (revenue, backlog, performance KPIs) of a key client as part of the key client program

People

• Lead and influence an effective client engagement team, motivate and utilize the team to develop relationships on multiple levels and establish a comprehensive understanding of key client business environment
• Develop a relationship matrix of key decision makers, influences and emerging leaders within key clients organization and develop a strong relationship
• Participate in internal and external CRM lead forums
• Facilitate contact between key people within the client #39;s organization and GHD and actively promote GHD #39;s services to the client
• Act as a mentor to our next generation of Business Development Leads including Key Client Coordinators
• Act as Project Director on appropriate projects

Performance

• Responsible for emerging opportunities and playing leadership roles in positioning for future opportunities
• Responsible for the effective management of projects.

Skills, Competencies and Qualifications:

• Professional Engineer (P.Eng.) or related field
• Minimum of 10 years #39; experience leading and winning new projects in Canada throughout the rail sctor within a consulting firm; in addition to client account management
• Minimum of 5+ year #39;s experience in heavy freight rail, including detailed understanding of structure and operation of the freight market in Canada
• Proven success and experience leading a team, business, or multi-disciplinary projects on a large scale, including budgeting, forecasting, timesheet approval, and other team management skills
• Possess excellent communication (verbal and written) skills, including technical report writing and reviewing experience
• Experience interpreting and applying environmental management legislation, regulations and policies
• Collaborate closely with environmental regulatory agencies, non-government agencies, public and private resource development agencies
• Excellent report and proposal writing skills
• Positive attitude, phenomenal communication and interpersonal skills

Key Performance Indicators:

• Develop key client account to support revenue growth, client relationship development, and delivery improvements. Meet or exceed year on year business growth targets
• Blend client billable work with business development strategies such that you are seen asquot;go to quot; person (internally and externally) to solve client needs
• Your billable utilization goal with be equal to or greater than 50% over the remainder of the 2023 fiscal year
• Actively drive improvements in the quality of client relationshipamp; expansion of the range of services offered to the client including driving linkages between our Advisory and Digital businesses
• Develop and implement components of our Transportation Market Strategy for Canada, working with Market and Business Group Leads
• Establish yourself as a liaison for Canadian delivery to North American key accounts

We offer a professional working environment and culture and believe that work/life balance contributes to the success and happiness of our people. We also offer competitive salary packages based on qualifications, skills and experience.As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.#LI-TW1