Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support Specialist - Mining Safety Technology, Service - Jobs in Saddledome

Job LocationSaddledome
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

IDS, GeoRadar, NA, a Hexagon Company, is a leading global provider of hi-tech mining safety solutions.We deliver autonomous slope monitoring solutions to improve safety and efficiency for the connected mine. Collaborating with clients we specialize in high accuracy slope performance data for confident and real time decision making. Our focus is on delivering leading edge, best-in-class solutions through a continuous commitment to product excellence, advanced Research and Development and a dedicated pursuit to creating application-specific, innovative and cost-efficient state of the art systems.Objective:IDS GeoRadar, NA has an immediate opportunity for a Customer Support Specialist to support our customers in the Canadian mining industry regarding our IBIS Slope Monitoring Systems. These arequot;high-dollar quot; pieces of infrastructure equipment that are used to monitor ground movements in potentially unstable slopes to determine the risk of catastrophic failure and ultimately save lives.As a Customer Support Specialist, you will be responsible for:

  • Commissioning, maintenance and decommissioning of the IBIS ground based synthetic aperture radar systems
  • Training the customers on IBIS radar systems and software
  • Training the support team members on additional analysis and processing software, troubleshooting and testing procedures, best commissioning, maintenance and decommissioning practices
  • Assisting the customers and the support team via phone calls and/or emails for any questions, issues and concerns on IBIS Radar systems and software
  • Providing customer support by taking part in the 24/7 on-call rotations
  • Troubleshooting, repairing, testing and preparing shipments of any IBIS Radar system equipment to a customer site, support team member on site, or back to the manufacturer
  • Following the proper inventory management policies
  • Maintaining good work habits along with good care of company provided tools, phones, and laptops
  • Tracking any customer support issues accurately in Salesforce case management database

APPLY NOW

Customer Support Specialist - Mining Safety Technology, Service Related Jobs

© 2021 HireJobsCanada All Rights Reserved