Senior Technical Representative (Home Warranty) - Jobs in Saddledome

Job Description

Who Are WeSolid reputation, passionate people and endless opportunities. That #39;s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Target Openings1What Is the OpportunityProvides technical advice and account information to underwriting business partners for risk assessment and analysis. Perform technical analyses to assist in the investigation, analysis, evaluation and disposition of claims. Delivers risk control services to clients in assigned territory with respect to building practices. Typically works on accounts of moderate to high complexity/severity. Works autonomously with only general supervision. May be involved in 15% of time working with Home Warranty Claims.What Will You Do

• Travel outside of office 80% or more of time performing technical analyses.
• Perform technical analyses on accounts of moderate to high complexity and/or claims of moderate to high severity with minimal supervision.
• Expect 5-8 site visits per day subject to site locations.
• Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations.
• Make appropriate construction decisions and make appropriate recommendations to management.
• Assure that all policies and procedures, including compliance, regulatory, performance and customer service standards are met or exceeded.
• Provide technical information necessary for underwriting or claim to prepare relevant reports to accurately reflect loss development, technical analyses, potential/actual financial exposure, coverage issues, and claim and recovery strategies.
• Make quick, sound decisions and negotiate terms and conditions consistent with Warranty standards.
• Assist/mentor less experienced colleagues.
• Conduct annual client reviews and project site surveys at Client (Builder) sites to determine potential risk factors to be considered in underwriting/risk selection.
• Serve as resource to Account Executive in business development.
• Market Travelers to the client and other industry participants to provide business.
• Accurately and quickly communicates with underwriting on client risk factors and recommendations.
• Effectively consults and communicates with clients on ways to control risk and avoid losses. Promotes and encourages clients to implement risk avoidance strategies. Where and when required, directs clients to act.
• Able to identify high risk situations or contract breaches caused by an irresponsible client and promptly reports such situations to higher management.
• Maintain current knowledge of regulatory environment and emerging safety issues.
• Can explain to customers how the issues impact them and what they can do.
• Identify where customer is falling short and use that as an example of why they need to follow the recommendation.
• Review Building Envelope Consultants Field Reports.
• May assist Perform preliminary multifamily project reviews prior to acceptance of warranty.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have

• Have a thorough knowledge of residential construction.
• Have a thorough knowledge of wood framed buildings and building envelopes.
• Have experience with concrete construction and practices.
• Have experience with home warranty.

What is a Must Have

• Undergraduate degree or technical diploma (BCIT or equivalent) in a construction related discipline.
• Minimum ten (10) years construction related experience.

What Is in It for You

• Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan ( quot;DPSP quot;). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off ( quot;PTO quot;) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you #39;re eligible for free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity StatementTravelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.