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Service Supervisor - Material Handling - Jobs in Saddledome

Cervus Equipment
Job LocationSaddledome
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Brandt is currently seeking a Service Supervisor for our Material Handling location. This position is responsible for assisting with coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work; advise and make recommendations to the Service Manager regarding technician skills and training needs.DUTIESamp; RESPONSIBILITIES

  • Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
  • Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness
  • Directs and assists in the diagnosis of machine problems of technicians and apprentices
  • Inspects and repairs all special tools. Recommends new tooling as required
  • Advises Service Manager or Service Location Manager of all customer complaints
  • Coordinates in-house technician training
  • Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
  • May fill the Service Manager or Service Location Manager role in their absence
  • May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
  • May approve the release of equipment for delivery to the customer
  • May assist in providing performance feedback and completion of Performance Reviews for service technicians and staff to the Service Manager or Service Location Manager.
  • Monitor the Service Department performance with respect to profit, absorption, customer satisfaction, accounts receivable, work in progress, warranty receivables and margins against targets.
  • To ensure Repair Orders are accurately completed and distributed to the relevant Technician
  • To accept responsibility for all workshop equipment, including computer, and ensure all staff are trained where applicable.
  • Other duties as assigned
Required Skills
  • 3+ years #39; experience as a Service Technician
  • Ability to lead others
  • Familiar with Material Handling and competitive products
  • Ability to write and speak effectively to individuals and groups
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience
  • Fork lift license preferred

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