Summer Student, Customer Care Data and Reporting - Jobs in Saddledome

Job Description

Current ENMAX employees are encouraged to apply through their internal Workday access.Posted: January 15, 2024Closing Date: February 4, 2024Position Type: Summer Student Limited Term (May 7, 2024 to August 29, 2024)Union: CUPEPEOPLE. That #39;s the power behind ENMAX Corporation. As one of Alberta #39;s leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.The Customer Care Customer Care Data and Reporting Summer Student will be tasked with providing support to our Team Leads, Agents and Support teams across various reporting and administrative functions to optimize our fast-paced, customer experience driven team.Apply your academic knowledge in a practical work environment and see how your ideas and research make a difference.  Build a solid portfolio of skills and a vast network of valuable contacts throughout ENMAX.This position is part of the 2024 ENMAX Summer Student Program. This 16-week program demonstrates ENMAX #39;s commitment to invest in our future workforce and supports youth in building beneficial career skills. To be eligible applicants must be enrolled in a full-time degree or diploma program at an accredited post-secondary institution and must be returning full-time in the fall.Major Responsibilities:

• Assist our reporting and analytics team in compiling large data sets for analysis.
• Learn and engage in our billing operations task management.
• Provide administrative assistance in the areas of file and mail management.
• Contribute to our real time workforce management team #39;s goals of operating an efficient and effective contact centre environment.

Education Required:

• Working towards a Degree or Diploma in an business or data science related discipline and will be returning to full time school following the work term.

Qualificationsamp; Experience:

• Comfortable working in Microsoft Word, Excel and Power Point is required.
• Working knowledge operating in Microsoft Power BI would be an asset.
• Able to work effectively either in a supervised office environment, or working remotely from home.

Competencies:

• Works safely
• Speaks and writes clearly, listens effectively and conveys messages with transparency
• Acts with integrity and takes accountability for actions
• Consistently applies good judgement and learns from past experience
• Carries out excellence and pride in accomplishments
• Promotes an environment that is respectful, inclusive and celebrates diversity
• Ensures a solid understanding of ENMAX #39;s strategy and contributes to the vision

Did we mention the ENMAX AdvantageWe offer competitive compensation including a non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employees needs, onsite child care centre (upon availability, offered from our ENMAX Place location 141 - 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.Salary: Administrator Level B (Current CUPE 2024 rates)Step 1 - $24.22ENMAX Values - Safety, Integrity, Accountability, Service, Teamwork, Agility, InnovationLocation:  This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays and Thursdays.Note:

• We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on-boarding and job training may be completed remotely.
• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions
• ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public.  Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
• Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut #39;ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta Region 3, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.Please visit our careers page to learn more about other opportunities at ENMAX Corporation.#LI-POST