Claims Adjuster - Jobs in Saint-Laurent, QC

Job Description

LGM Financial Services Inc. (“LGM”) is ranked as one of Canada’s Best Employers and is listed with PROFIT 500 as one of the fastest growing companies! As Canada’s best automotive partner, we will revolutionize the consumer ownership experience.The Organization:LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions to over 1,200 Canadian franchised new car dealerships. Dealer partnerships are complimented with the strong backing and support of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Hyundai, Volvo, and Mitsubishi Motors. LGM develops solutions that are win-win for all stakeholders including consumers, dealers, OEMs/manufacturers and underwriters.The Work:The Claims Adjuster is responsible for automotive warranty claims loss adjusting and facilitating various program administration tasks, while providing exceptional customer service.Key Responsibilities:

• • Provide exceptional customer service via telephone and written correspondence to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers
  • Monitor customer service queues (phone, email, online and live chat)
  • Facilitate claim adjusting process to meet department service level agreements and underwriting commitments
  • Liaise with Finance Department and Dealer Support Team, as necessary
  • Uphold Service Level Agreements and best practice standards
  Core Competencies:
  • Effective Communicator – Able to clearly and articulately present information through the spoken and written word
  • Collaboration – Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives
  • Flexibility – Easily adapts to changing environment and resources
  • Reliability – Able to meet commitments and preforms all assigned duties/tasks
  • Decision making – Being resourceful and have ability to efficiently make appropriate decisions based available information and experience
  • Negotiating – Ability to communicate in a manner that develops trust and positive outcomes
  • Conceptual Thinking – Intuitive understanding of customer needs and delivery of exceptional service
  Required Skills:
  • Excellent organizational and time management skills
  • Excellent attention to detail
  • Effective and efficient at multi-tasking
  • Courteous and professional telephone manner
  • Proficient with MS Office suite of products
  • Bilingual (English/French) oral and written is an asset
  • Ability to analyze overall damage to determine procedures for repair
  • Ability to determine extent of direct/indirect damage and direction of impact
  • Build estimates according to GAA standards, using Audatex and Mitchell-on Demand estimating software
  • Exceptional customer service
  • Tactful negotiator
  Education:
  • Automotive Technician Certification preferred
  • Valid Adjuster license as required by provincial regulatory agency
  • Post-secondary education
  • Provincial claims adjusting license (BC,AB,QC) or willingness to complete certification within first 18 months of employment
  Experience:
  • 3+ years automotive service experience
  • 2+ years claims adjusting experience an asset
  • 2+ years contact centre experience an asset

The Rewards:

• We offer a highly competitive compensation package including: comprehensive health benefits plan, Group RRSP, performance bonus, education sponsorship, and four paid days when “giving back” to the community. We also offer a vehicle rebate program.

The People:

• Engaged, creative and highly skilled employees are hallmarks to our success. We are proud to be awarded one Aon Hewitt’s Best Employers and our employees make this possible with their unwavering commitment to nurturing a culture of innovation and collaboration.

You can learn more about LGM by visiting our website at lgm.ca.At LGM, our service and innovation builds trust and loyalty.Required SkillsRequired ExperienceQuick Apply

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