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Support Technique - Technical Support Representative Part Time - Jobs in Saint-Laurent, QC

Securitas Electronic Canada Inc
Job LocationSaint-Laurent, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Securitas Technologie, est une division de Securitas AB, le plus grand fournisseur de services de protection au monde avec plus de 370 000 héros Securitas à travers le monde. Securitas Technologie propose une gamme complète de systèmes et de services vidéo, daccès, dintrusion, dincendie et intégrés. En tant quintégrateur de systèmes et société de surveillance des alarmes de premier plan, nous offrons la différence Securitas Technologie, au service dinnombrables clients à long terme avec des solutions et des services qui protègent leurs personnes, leurs clients et leurs actifs.We embrace the importance of employment equity, diverse representation and inclusive work environments. Our culture is dynamic, results-oriented, focused on change and share a unified passion for creating products, tools and solutions for those who make the world.What you will do :

  • Take client calls and emails and assure an excellent customer service and support them with request on technical problems;
  • Monitor Bank machines (ATMs) in order to detect and correct errors using remote diagnostics when possible;
  • Monitor Bank machine activity for security incidents and prevention;
  • Work with our partners to troubleshoot and find solutions to ATM operation problems;
  • Dispatch Carrier or Field technicians to sites if problem cannot be fixed remotely;
  • Configure or update ATMs;
  • Provide constructive observation helping to improve our process;
  • Be an agent of change and support the monitoring team;
  • Take on any other responsibility or perform miscellaneous tasks as requested by management from time to time
What we need
  • High School Diploma+. Post-secondary education is preferred.
  • Bilingual, French /English.
  • 2 years’ experience in a similar position (Call center, office, Tech support)
  • Proficient in Excel, Word, Outlook.
  • Ability to work independently and in a team.
  • Strong IT skills.
  • Can work on different shifts such as evenings & weekends.
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