Client Services Associate - Jobs in Saint-Laurent, QC

Job Description

Company ProfileThe August Group (www.augustgroup.com) provides services to ultra-high-net-worth individuals and families as well as professional athletes (NHL/NBA/MLB) in a variety of capacities via its three subsidiaries: August Lifestyle (a 24/7 concierge service), August Icon Marketing (a full-service athlete marketing agency), and August Group Capital (a registered portfolio manager and investment advisor, providing a multitude of family office services including investment management and coordination of estate planning, tax, legal matters, life and P&C insurance as well as philanthropic activities).August LifestyleAugust Lifestyle fulfills the responsibility of accommodating the day to day needs of athletes and HNW individuals under the August brand as well as a select few individuals who have chosen to participate in the August brand solely through the Lifestyle division. August Lifestyle associates are crucial to the August Group because they serve as the highest frequency touch point with clients. This presents the opportunity to cement relationships that are vital to customer retention and referrals.About the positionThe Client Service Associate will work in tandem with Relationship Manager to fulfill client requests, develop itineraries and presentations, communicate with vendors, and monitor client activity to ensure their overall wellbeing in areas that relate to their day-to-day operations. The Client Service Associate is expected to be available to clients and colleagues at all points during the day and late afternoon. In addition, this incumbent will assist The August Group team in completing day to day administrative tasks.Roles and Responsibilities

• Provide administrative support to the team
• Prepare PowerPoint presentations for clients and the team
• Organize and develop itineraries, prepare agendas, and minute meetings
• Book and coordinate travel such as flights, accommodations, transportation, and planning
• Logistical coordination such as property moves, vehicle moves, other shipments
• Property management such as coordinating utilities setup, lawn care, snow removal, and more
• Tending to personal client matters such as reservations, personal shopping, vacation planning, and other various tasks
• Work in liaison with leadership to confirm appointments and reservations
• Provide assistance with projects
• Other duties as assigned

Qualifications and Education

• Flexible availability – including nights, weekend, and holidays. Overtime may be required on short notice.
• Acts with discretion and maintains client confidentiality of client activity
• Previous experience with graphic designing is an asset
• Previous experience with Salesforce (preferred)
• Ability to problem solve
• Must be available to travel domestically and internationally (as required)
• Strong Interpersonal and communication skills
• Strong sense of responsibility and ability to complete tasks with minimal supervision
• Proficient in MS Office
• Personable, ability to create lasting relationships
• Sales / customer service experience is an asset
• Strong communication skills in English – both written (email and letters) and presentation
• Bilingualism an Asset

Other DetailsWe appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements.The August Group welcomes and encourages applications from people with disabilities.Accommodations are available upon request for candidates taking part in all aspects of the selection process.The chosen applicant will be required to successfully complete background and reference checks.Thank you for your interest in The August Group.Quick Apply

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