Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Consumer Services Representative - Jobs in Saint-Laurent, QC

Vans
Job LocationSaint-Laurent, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

JOB TITLE: Consumer Services Representative (Ecommerce)Become the Newest Member of the VF FamilyThe primary responsibilities of the Customer Service Representative- responding to a large volume of consumer website email, Bold chat and phone calls with courtesy, efficiency and professionalism in a problem-solving capacity. Emphasis is placed on consistently providing excellent customer service and representing the high standards of each individual brand within VF Outdoor to our consumers.How You Will Make a Difference:

  • Answers product, Warranty or service questions by phone, e-mail and bold chat; clarifies the customers concerns, questions or complaints by consulting team members and other employees. Initiating Warranty claims and providing detailed information on the processes to complete these transactions respecting the various brands guidelines. Selecting and explaining the best solution; expediting correction and following up to ensure resolution.
  • Processes eCommerce and Warranty replacement orders by verifying prices, product availability, terms of sales etc.
  • Attracts potential customers and sales by answering product and service questions; suggesting products.
  • Maintains product and service knowledge by attending line reviews, reviewing catalogs, consulting with sales reps and customers for market awareness.
  • Assist consumers in defining which products most suit their needs. This includes making informed product suggestions, as well as coaching consumers on how to use a given product.
  • Keeps customers informed by responding to phone, e-mail and bold chat inquiries; confirming and clarifying orders; communicating shipping or back-order delays; suggesting alternatives to meet customers needs.
  • Maintains customer records by updating account information; such as customer profiles and notes regarding previous communications.
  • May be required to assist with other aspects of the customer service department as a whole, as workload and time permit. Will be required to work with SAP, AS400 and Web platforms.
Skills for Success:Years of Related Professional Experience: 1-2 yearsEducational/ Position Requirements:
  • Cegep degree or equivalent
  • 1-2 years’ experience in customer service
  • Bilingualism (French/English) required.
  • Experience with Outdoor/Action Sports Apparel and Footwear beneficial.
  • Strong problem-solving abilities with an emphasis on taking personal initiative
  • Excellent PC and systems skills
  • Excel knowledge
  • Excellent oral and written communication skills (French and English)
  • Ability to prioritize and meet deadlines
  • Must be able to manage multiple projects in a dynamic environment
  • Ability to work under pressure
  • Ability to work flexible hours, including peak periods, extended hours and weekends
  • High energy level and positive outlook
R-20220610-0040Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Consumer Services Representative Related Jobs

© 2021 HireJobsCanada All Rights Reserved