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Customer Experience Representative - Jobs in Saint-Laurent, QC

Grainger Canada
Job LocationSaint-Laurent, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

JOB DESCRIPTIONAbout Grainger:Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.Were looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.Position Details:As a Bilingual Customer Service Representative, you’ll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center Supervisor. Our team members are expected to be active participants in a workplace that promotes accountability, coaching, and teamwork to achieve the goals of our business, team members, and customers with high efficiency.You’ll enjoy flexible 8-hour shift options scheduled between 6:00AM to 6:00PM EST Monday to Friday. After completing our 12-week training program, you will work in a hybrid work environment with three days in the office and two days at home.You Will:

  • Deliver a positive customer experience through order entry, order follow-up, shipment tracking, updating orders, account corrections, credits, returns, and more
  • Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
  • Combine service, sales and technical system skills with product knowledge, to uncover customer needs and provide solutions
  • Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
  • Identify leads for further selling opportunities to improve sales growth
  • Analyze information to resolve inquiries and complex problems
  • Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
  • Communicate with customers and business partners to inform them of the status of their request through to completion
JOB REQUIREMENTSYou Have:
  • High school diploma or equivalent
  • English and French required as you will support and work with customers from all Canadian provinces
  • 1+ years of demonstrated success in a customer service role with a preference within a contact center environment
  • Proficient and accurate typing, data entry
  • Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.).
Rewards and Benefits:At Grainger we offer a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.DEI Statement:Dont meet every item on our wish list At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.Quick Apply
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