Customer Support Specialist - Montreal - Jobs in Saint-Laurent, QC

Job Description

CAMP Systems is the leading provider of Aircraft Health Management (AHM) services, including maintenance tracking and engine trend monitoring services to the global business aviation industry. CAMP is the preeminent brand in its industry as the exclusive recommended service provider for more than 20 business aircraft manufacturers, and the exclusive Pratt & Whitney Canada designated and Honeywell factory endorsed engine condition trend monitoring provider. Our services are delivered through a “SaaS plus” model and is the key compliance system used by operators of than 20,000 aircraft (maintenance tracking platform) and over 33,000 engines (engine health monitoring platform).In addition to AHM services, CAMP’s shop floor management ERP solutions are used by over 1,300 aircraft maintenance facilities worldwide including MROs, manufacturers, and distributors. And CAMP is also the preferred aviation parts marketplace for than 4,000 buyers and sellers, and the trip logistics management solution for over 3,000 operators and 300 FBOs.During its rich 50 plus year history, CAMP has grown from a single office in Ronkonkoma, NY to now having 13 offices located around the world with more than 1,000 employees. Our work is very important to us, but so is our life outside of work. CAMP supports many programs to improve work-life balance including workplace flexibility, health and finance workshops, off-site social events and discounts to local attractions and cultural activities. CAMP is wholly owned by the Hearst Corporation, a leading global, diversified media, information and services company with more than 360 businesses.Come join our team and lead the development of game changing AHM services!CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.CAMP is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact .As the initial contact for our customers, the Customer Support Specialist (CSS) is one of the most important positions at CAMP Systems. The ability to provide outstanding service to our customers continues to be our primary focus. The CSS will act as a liaison to provide product or services information, resolve any emerging problems that our customers might encounter with accuracy and efficiency, and work efficiently with other areas of the business (sales, engineering, product support, accounting, etc.) to provide customer solutions.The CSS will be responsible for handling inbound and outbound communications, responding to customer inquiries, and supporting internal business processes. The CSS is expected to maintain a customer-oriented service perspective, placing themselves in their customers’ shoes and advocating for them when necessary, in order to ensure that excellent service standards are met, customer inquiries are responded to efficiently and effectively, and the highest levels of customer satisfaction are maintained.The ideal candidate should have a strong interest in the aerospace industry and aviation/airline programs.

• 2 to 10 years’ Experience in Relevant Technical Field or Industry or Business
• Education: High school diploma or equivalent; BS/BA degree preferred

• Fluent in English
• Excellent interpersonal skills with a warm, welcoming, and calm demeanor
• Ability to work across teams
• Organized, detail-oriented, structured thinking and execution
• Ability to manage multiple tasks simultaneously and adjust priorities as needed in order to meet deadlines
• High level of independent judgment and proactivity
• Ability to collaborate with diverse and complex stakeholders, including interacting, gaining credibility, building relationships with, and influencing others at all levels of the organization, including senior leadership
• Self-motivation, entrepreneurialism, high energy, and the ability to successfully function in a high-demand, performance-driven environment
• Ability to communicate effectively to all audiences in a manner that is clear, logical, and consistent, both verbally and in writing
• Ability to use MS Office Suite

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