Field Service Representative - Jobs in Saint-Laurent, QC

Job Description

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.Learn More About Our CompanyJob PurposeProvide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.Essential Duties and Responsibilities

• Travels to customer sites to evaluate, diagnose, and repair customer’s equipment including install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables)
• Interacts with all levels of people, both inside and outside the company
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Performs Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records data
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
• Diagnoses and repairs battery charging equipment
• Building batteries- when required in shop
• Removes and disassembles cells and inspects parts to detect defects
• Fills cells with acid solution and determines specific gravity of solution when required in shop.
• Waters, washes, cleans, and neutralizes customers’ batteries at customers’ location
• Operates material handling equipment per OSHA requirements
• Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications
• Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation
• Maintains a safe, orderly and clean working environment- Clean warehouse in service area at the end of the day- when required in shop

QualificationsMinimum Qualifications

• 4-6 years of previous customer service experience in field support
• Basic knowledge of Microsoft Office and the Internet
• Basic mechanical aptitude
• Previous experience working with hand and power tools
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
• Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Able to solve simple equations
• Experience should be substantively in the Electrical related field
• High School Diploma or equivalent

Preferred Qualifications

• Certificate/Diploma in Mechanical/Electronic/ Electrical or related if the application for location
• A basic electrical understanding
• The use of test equipment and reading schematics
• Hands-on job experience
• Experience should be substantively in the Electrical related field where applicable

General Job Requirements

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Must be able and willing to wear a respirator.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/DisabledKnow Your RightsKnow Your Rights (Spanish)EEO is the Law SupplementPay Transparency NondiscriminationQuick Apply

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