Internship – Process Documentation Specialist (Winter 2023) - Jobs in Saint-Jean-sur-Richelieu, QC

Job Description

Internship – Process Documentation Specialist (Winter 2023)Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day – orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. This Internship open position for Winter 2023 will act as an internal agent within the Customer Service Team to support with several tasks in creating, updating and maintaining internal process documentation. The candidate will be using continuous improvement processes in order to bring quality documents that the team will be able to use on a regular basis. The selected person will have to familiarize with all Customer Service internal processes with the support of some strategic members of the team such as continuous improvement specialist, training lead, post-sales support specialist and will report directly to the commercial operations manager.Your responsibilities

• Review all current processes documents and standardize them using the same format and following the business nomenclature.
• Collaborate with the different team members to create new documents for unwritten processes.
• Label, sort, categorize and organize an archive system for ease of use
• Participate to team meetings discussions regarding ongoing changes of processes or challenges that would require your contribution in maintaining the filling structures.
• Generate an onboarding plan for new employees (checklist) that will gather all the different training documents that the training lead is using.
• Create Microsoft PowerPoints to be used by your team members when demonstrating new documents created.

Your background

• Ongoing college/university degree in administration or equivalent
• High organizational skills and ability to handle multiple inquires simultaneously while maintaining high attention to detail
• Process improvement oriented and problem-solving skills required
• Being bilingual (spoken and written)
• Some experience in Customer Service & Administration, an asset

More about usWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. "For the 4th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine and has been ranked #1 within the industry category. Also named as Canadas Top 100 Employers, Montreals Top Employers, Canadas Top Employers for Young People, and Best Candidate Experience Award (CandE Award), ABBs culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. #LI-HybridQuick Apply

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