Quality Assurance Analyst - Level 3 - Jobs in Saint-Bruno-de-Montarville, QC

Job Description

Company DescriptionPropel your career by joining in our growth! At ISAAC, you will work with talented collaborators, where teamwork and learning are a priority. We align your goals with those of the company, and provide mentoring, training and opportunities to match your ambitions.ISAAC is a technology company dedicated to the trucking industry. We design and manufacture solutions that help fleets improve performance, compliance and safety. We are actively developing ISAAC’s Internet of TrucksTM by always connecting more objects aboard the vehicle, and provide business intelligence to transporters thanks to big data.Since it was founded in 1999, ISAAC remains a leader in the fleet management solution market across Canada.Job DescriptionAre you a rigorous person with a passion for software testing and R&D processes Are you looking for a collaborative team We are looking for someone like you to join the Quality Assurance group in our Research and Development team. Your main responsibilities will be to assist the technical support team in analyzing and managing complex client requests. As a level 3 QA analyst, you will also be involved in implementing and applying testing methods to ensure compliance with established quality standards and in analyzing various change requests. Your programming experience will allow you to analyze code and evaluate possible solutions in collaboration with the development team.Types of applications:

• SAAS application
• Data analysis application
• Real-time communication application with on-board truck recorders for vehicle tracking
• Distributed client/server application for managing vehicle fleets
• SOA type application using the .NET platform

Responsibilities80% - Analyst / Level 3 Support / Maintenance:

• Support the technical support team, as a level 3 resource person, on managing incidents to enhance resolution
• Investigate incidents by performing functional and code analysis to provide solutions to the various development teams (mobile, web, back-end)
• Work closely with the quality assurance team to review and improve test cases
• Analyze the use of applications in order to make recommendations for improvement and innovation
• Validate the corrections made

20% - Quality Assurance Analyst:

• Develop, improve and execute tests and develop validation tools.
• Document test plans
• Resolve issues related to the tests and tools developed
• Install, configure and test new iterations and upgrades of the software platform
• Analyze bugs, identify causes and triage them
• Document test procedures to be performed by team members
• Identify and resolve system performance issues

Qualifications

• Bachelors degree in computer science or software engineering or other relevant experience
• 3 to 5 years of experience in quality assurance/customer support in a software development or high-tech company or any other relevant experience
• Good knowledge of programming (e.g. C#, Angular or other programming language)
• Knowledge of SQL Server
• Good knowledge of the Windows environment
• Excellent analytical and problem solving skills
• Ability to work in a team
• Good communicator
• Oral and written communication skills in French and English
• Good organizational skills
• Attention to detail

Assets

• Experience with Azure DevOps
• Good knowledge of scripting tools (e.g. Windows PowerShell)
• Knowledge of the .NET platform and C# language
• Knowledge of agile methodology

Additional InformationCollaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

• varied career opportunities
• a stimulating work environment focused on innovation
• enthusiastic and collaborative teams
• competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc
• various social activities and free snacks every day

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