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Specialist, Logistics - Jobs in Saint-Laurent, QC

RXO
Job LocationSaint-Laurent, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Solutions driven success.RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry.$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. Current employees and contract workers are not eligible.As a Specialist, Logistics, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), pension, life insurance, disability and more.What you’ll do on a typical day:

  • Maintain phone communication between external customers and contracted drivers/couriers
  • Assist contracted drivers with delivery issues
  • Resolve any customer issues, complaints and answer questions
  • Monitoring progress of delivery routes
  • Customer billing and data entry tasks
  • Assign drivers/couriers delivery routes
  • Oversee all unloading processes of returning routes at days end
  • Additional duties as requested
What you need to succeed at RXO:At a minimum, you’ll need:
  • 1 year of experience in a customer service role resolving issues and responding to customer requests
It’d be great if you also have:
  • High school diploma or equivalent
  • Experience in a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations
This job requires the ability to:
  • Able to lift up to 25 pounds
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Review RXOs candidate privacy statement here. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to accommodations@rxo.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Accommodation email must include:
  • Your name
  • Job title with location (city/province) and requisition ID
  • A clear description of the disability accommodation that you are seeking
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