Technical Specialist - Jobs in Saint-Laurent, QC

Job Description

Are you looking to make a difference in a patient’s life At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!What you will be doingPRIMARY DUTIES AND RESPONSIBILITIES:

• Works with end user device engineers and customers (internal, external, and vendors) to understand Endpoint Support requirements.
• Provides feedback regarding requirements and provides recommendations.
• Provide technical assistance and desktop support to both internal and remote associates
• Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints.
• Plans and schedules the installation and deployment projects.
• Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
• Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Submits or updates configuration items within management tools.
• Develops and documents procedures for performing configuration changes, updates and upgrades.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Vendor management skills include the ability to interface, support and coordinate work with external vendors in support of our business and client requirements.
• Implement desktop/server upgrades and enhancements as per technology life cycles and in compliance with change management policies
• Document, track, and monitor incidents/problems ITIL Incident Management to ensure a timely resolution.
• Inventory management include the ability to ensure sufficient inventory levels are kept up to date
• Supports IT inventory/asset management processes
• Maintain an adequate inventory of computer supplies and parts
• Perform Stockroom audits
• Will support onboarding/off boarding process specific to new hires, terminations & internal move
• Coordinate arrangements for repair of malfunctioning computer equipment with vendors.
• Will configure and process User configurations for hardware and software
• Will provide 2nd level end-user support such as user ID administration, reset passwords, unlock user accounts as required
• Demonstrates excellent trouble shooting skills to quickly isolate and identify the root cause of underpinning incidents.
• Adheres to policies, procedures and standards.
• Makes suggestions for policies and procedures and standards for Endpoint operational processes.May be required to be on standby/ on call as part of this role.

What your background should look likeEXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires training in fields such as, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training, or equivalent combination of experience and education;
• 6 years’ experience as a Systems Administrator required;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Microsoft Certified Systems Engineer (MCSE) or MS Certified Desktop MCDSTITIL V3 certificate
• Proven experience with TCP/IP, DNS, LDAP, wireless and a working knowledge of secure VPN’s and Cisco Firewall
• Excellent written and verbal communication skills
• Strives to deliver customer service
• Proven ability to multi-task and to prioritize various requests based on business importance. This is consistent with a fast paced environment with shifting priorities;
• Strong troubleshooting and problem solving skills;

What AmerisourceBergen offersWe offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.ScheduleFull timeAffiliated Companies:Affiliated Companies: AmerisourceBergen Drug CorporationEqual Employment OpportunityAmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.COVID-19 Vaccine PolicyAs of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.Accessibility PolicyAmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Quick Apply

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