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Job Location | Saint-Bruno-de-Montarville, QC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Company DescriptionPropel your career by joining in our growth! At ISAAC, you will work with talented collaborators, where teamwork and learning are a priority. We align your goals with those of the company, and provide mentoring, training and opportunities to match your ambitions.ISAAC is a technology company dedicated to the trucking industry. We design and manufacture solutions that help fleets improve performance, compliance and safety. We are actively developing ISAAC’s Internet of TrucksTM by always connecting more objects aboard the vehicle, and provide business intelligence to transporters thanks to big data.Since it was founded in 1999, ISAAC remains a leader in the fleet management solution market across Canada.Job DescriptionYou are super passionate about giving the best customer service possible We are looking for a Technical Support Specialist to join our technical support team. You are responsible for first-level customer service. In collaboration with the customer service and engineering teams, you assist ISAAC clients with their requests, and diagnoses and solves both hardware and software related problems (telemetry system, mobile tablet, client’s web platform/server, etc.).ResponsibilitiesProviding remote technical support to clients, while fostering a client experience of the highest standardDocumenting and handling client requests using ISAAC’s ticket-tracking system, while prioritizing and following up proactively on open ticketsAnalyzing, diagnosing and solving technical issues, and escalating tickets when required to the domain expertsFollowing up on ticket statuses and keeping the clients informedProviding basic training to clients on system featuresContributing to technical documentation for clientsQualificationsCollege diploma in computer science, computerized systems, electronics, transport logistics or a related field2 to 3 years’ experience in technical support with external clientsStrong communication skillsClient oriented approach based on respect and attention to detailInvestigative mind and problem solving skillsGood organisational skillsAbility to efficiently manage prioritiesResourcefulnessAbility to work on multiple issues simultaneously, in a dynamic environment with changing prioritiesTeam player who enjoys working in a collaborative environmentHighly proficient in French and English, spoken and writtenOn a rotation basis, must be available to work a few hours on evenings or weekends, to assist clients 7 days a weekAssetsExperience in the fields of high-tech, transportation, fleet management, electronics and/or vehicle telemetryAdditional InformationColleagues are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:varied career opportunitiesa stimulating work environment focused on innovationenthusiastic and collaborative teamscompetitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, flexible hours, 4 weeks of vacation, etcvarious social activities and free snacks every day