Member Service Representative (in bound Contact Center) - Jobs in Saint John, New Brunswick, E2J 2G4

Job Description

DiscoverThe OpportunityThe CAA Atlantic Roadside Assistance Contact Center is a small and welcoming team. We interact directly with members, when they need us the most - when they are having trouble with their vehicle! Flat tires, boosts, battery installations, lockouts, extrications, and tows - these are some of the service calls you can expect to receive in this position. The Contact Center is open 7 days a week, 365 days a year with operating hours from 6:00AM to 11:00PM AST. This position follows a rotational schedule with 11 hour shifts. Our team is looking for someone whose customer focused, empathetic, passionate about helping others, extremely attentive to detail and a team-player.What you #39;ll doResponsibilities• Answer inbound requests and call back requests for Roadside Assistance.• Dispatch calls to the service provider• Work as part of a shift rotation• Answer general Membership inquiries.• Clerical paperwork• Other duties as requiredWhat you #39;ll needQualifications

• Strong communication and interpersonal skills
• Active listener and problem-solver skills, with high attention to detail
• Prior relevant customer service experience is considered an asset
• Working knowledge of computer applications
• Ability to work well under pressure
• Comfortable with repetitive routines
• Competency using Google Maps
• High school diploma or equivalent

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A little bit about usCAA AtlanticCAA AtlanticAt CAA Atlantic, we #39;re not just a company; we #39;re a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety, travel, and well-being in the 21st century.Serving our members with pride across the four Atlantic Provinces, we #39;re not your typical organization. As a forward-thinking, not-for-profit, we #39;re committed to pushing the boundaries of what #39;s possible.If you #39;re looking to be part of a company that #39;s leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we #39;re on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we #39;ll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.Why Work With Us:

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our MembersOur Core Values

• WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
• WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
• WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
• WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA AtlanticAs a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.AccommodationApplicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.Are you interestedWork With UsAt CAA Atlantic, we #39;re not just a company; we #39;re a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety, travel, and well-being in the 21st century.Serving our members with pride across the four Atlantic Provinces, we #39;re not your typical organization. As a forward-thinking, not-for-profit, we #39;re committed to pushing the boundaries of what #39;s possible.If you #39;re looking to be part of a company that #39;s leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we #39;re on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we #39;ll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.Why Work With Us:

• The safety and wellness of our employees is our number one priority.
• Paid, on the job training, where CAA provides you with the tools to do the job
• Generous vacation pay based on related professional experience
• Exceptional benefits package including:
• Annual- mental health support
• Vaccine coverage e.g., Twinrix, Shingrix
• Orthodontics for adults and children
• Employee Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat.
• Complimentary Premier CAA Membership
• Fitness program support
• An innovative and dynamic work environment based on a progressive culture of continuous feedback and positive employee recognition.
• Ongoing learning and development opportunities including our employee learning management system.
• Challenging work with a great organization committed to our people.
• Strong commitment to the community including paid volunteer time.
• Access to complimentary credit counselling services
• Scholarship opportunities for children and grandchildren

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members Our Core Values WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they #39;ve come to expect. Our word is our bond.WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.Diversity and inclusion at CAA Atlantic: As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.Accommodation: Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.