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Application Support - Capital Markets - Jobs in Sainte-Foy

CGI
Job LocationSainte-Foy
EducationNot Mentioned
Salary50000.00 - 80000.00 CAD per year
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

PLEASE READ ALL BEFORE APPLYING Multiple positions (Junior, Intermediate and Senior) availableA hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation.Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.Summary of responsibilities:

  • Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
  • Coordinate solution workshops, document requirements with BA’s and developers.
  • Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
  • Work in group, solve/address problems in the root, highlight potential issues/improvements.
Day-to-day Responsibilities:
  • Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
  • Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.
  • Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
  • Communicate with users in connection with application failures. Liaise with teams from New York, Paris.
  • Understand the regulated environment and the constraints of client activity.
  • Perform homologation/post-deployment testing of new releases (quality assurance).
  • Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan).
  • Provide timely communication of project production and status to the client and IT management.
  • Ensure effective oral and written communication with the various audiences and at the appropriate levels.
  • Collaborate with the global support team (Paris / Asia) to ensure quality support for end-users.
ProfileSKILLS AND QUALIFICATIONS:MUST HAVE:
  • Accountable experience as an application support analyst ofgt;1 tolt;=3 years --- gt; Junior =
  • Salary expectation 50K to 60K
  • Accountable experience as an application support analyst ofgt;3 tolt;=5 years --- gt; Intermediate =
  • Salary expectation 61K to 70K
  • Accountable experience as an application support analyst ofgt;5 years --- gt; Senior =
  • Salary expectation 71K to 80K
1. in the Capital Markets: proven knowledge and general concept2. Excel, Word, Microsoft Power Point.3. SQL Sripts as required on SQL Servers and/or Oracle4. bash and shell scrips as required and using Unix/Linux 5. power shell scrips as required and using Windows environmentsAbility to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.Work Schedule: Availability for on-call (night/weekends based on shifts – 2 weeks per month)Not negotiable 50% of the time on site in the Montreal Downtown offices ( candidates selected must be ready to relocate)Nice-to-have:Knowledge in Programming, and/or ITIL certificationsEducation: Bachelor’s degree in computer science or other related field.

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