Assistant Branch Manager - Jobs in Salaberry-de-Valleyfield, QC

Job Description

Patrick MorinWell established in the hearts of Quebecers for over 60 years, Patrick Morin has carved out an imposing place for itself in the hardware industry in several regions of Quebec. With 21 branches and more than 1,700 employees, the company quickly became an important pillar of the industry, building an unparalleled reputation for itself. Newly acquired by experienced people since February 2021, we can now add to our already winning philosophy, the essential element to the vision of expansion and challenges conveyed by our new leaders, namely their employees’ happiness. By being part of the team, you make sure you join a company that will develop the immensity of your potential, regardless of your role.We offer:A pleasant working environment: One of our strengths is undoubtedly fun at work and team spirit! We make up our team of enthusiastic, dedicated, proud people who prioritize collective goals over individual ones.The pride of working in a well-established Quebec company that has the wind in its sails!And much more: competitive salary and benefits, employee discounts after 3 months, etc.Job DescriptionThe incumbent contributes to the company’s success by maximizing the customer experience, sales performance, and profitability. They are responsible for the sound operation of the store, excluding the lumber yard, in accordance with the company’s vision, mission and values. You will ensure the sound management of the entire branch in the absence of the manager.Main ResponsibilitiesCustomer Service Management

• Optimize customer service at the highest level.
• Direct all activities to provide the best possible customer service.
• Manage customer complaints.

Human Resources Management

• Lead, structure, and delegate tasks to their team in accordance with the company’s values.
• Recruit, develop and motivate the work team to exceed customer expectations.
• Ensure the training of all new employees following hiring.
• Identify high potentials and develop them adequately.
• Ensure that the employees of the different departments know their products and are efficient.
• Ensure transition in the branch.
• Conduct performance evaluations, transfers, promotions, and reprimands to ensure that employees grow positively within the organization.
• Foster accountability and teamwork within the branch and with the company.
• Ensures that Health and Safety programs are always carried out.
• Always be an ambassador of good health and safety practices.

Operations Management

• Communicate store needs and concerns to the manager.
• Ensure that operational priorities support the company’s strategic and tactical goals (communication, coordination, and teamwork).
• Be aware of and share the different market trends in Quebec.
• Understand where we stand in the market and the strengths and challenges of this market (SWOT analysis).
• Ensure that the operations within their establishment exceed customer expectations.
• Ensure compliance with branch policies and procedures.
• Review the results of operational controls (audit) to ensure continuous improvement of store operations using the various dashboards available.
• Plan, organize and direct the execution of the business loan and branch strategies.
• Direct activities to achieve store perfection in terms of cleanliness, appearance, and inventory.
• Prevent losses.
• Ensure and maintain the implementation of all OHS components.
• Participate in various feasibility and profitability analyses.

Budget Management

• Achieve sales, payroll, expense, and profitability objectives while minimizing related costs.
• Maximize the productivity of the workforce.
• Prepare and follow up on annual sales forecasts and manage the budget for the store portion, excluding the lumber yard.
• Interpret financial reports and act on certain results when necessary.

Competence Profile and Required QualificationTraining/Experience/Certification

• Have a high school diploma.
• Have a minimum of 2 years experience in a similar position.
• Have relevant experience in merchandizing.

Knowledge

• Have a good command of the French and English languages, both orally and in writing.
• Proficiency in the Office Suite.
• Knowledge of Ogasys software (an asset).
• Have a good knowledge of the company’s sector of activity.

Required Skills and Abilities

• Demonstrate leadership, thoroughness, dynamism, integrity, loyalty and honesty.
• Negotiation and persuasion skills.
• Have excellent listening, analytical and synthesis skills.
• Be methodical, organized and an excellent communicator.

Working Conditions

• Day, evening, and weekend work schedule.
• Indoor standing work environment.

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