IT Technician - Jobs in Sandspit, BC

Job Description

JOB DESCRIPTION

• A passion for excellent customer service and for seeing others succeed
• Strong verbal and written communication skills
• Problem-solving, critical thinking, and analytical skills
• Honesty & Integrity
• Comfort in making decisions independently
• Attention to detail while also keeping in mind the big picture
• A drive for meeting expectations and you strive to exceed expectations
• An ability to successfully manage and complete multiple tasks within a deadline
• A Diploma or Degree in Computer Science / Information Systems
• 2+ years’ experience as an IT field service technician
• A valid BC Drivers License and access to a reliable vehicle that you can use for business

The successful candidate will be responsible for:

• IT support relating to technical issues involving Microsofts core business applications,
• Supporting services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Azure, etc.
• Implementing and supporting disaster recovery solutions.
• Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services, and Citrix.
• System documentation including system reviews and recommendations.
• Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed upon outages.
• Maintaining client hardware and software inventories

Additional Expectations:

• Fast turnaround of customer requests.
• Competency with ticketing systems and Remote Management and Monitoring software
• Improving customer service, their perception, and satisfaction.
• Ability to work in a team and communicate effectively via email and virtually.
• Escalating service issues that cannot be completed within agreed service levels.
• Entering all work as a service ticket.
• Improving internal processes to streamline support, reduce costs, and improve overall customer service.
• Maintaining specific knowledge of the customer and how IT relates to their business strategy and goals.
• Responsible for entering time and expenses as they occur.
• Reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Knowledge/Skills/Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Interpersonal skills such as:

Telephony, Communication, Active Listening and Customer-Care.

• Diagnosis of technical issues.
• Self-motivated multitasker
• Adapt to rapidly changing environments
• Technical awareness: the ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Above-average typing skills

Job Types: Part-time, Casual, Freelance, SeasonalSalary: $16.00-$18.00 per hourSchedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Kamloops, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One locationQuick Apply

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