Customer Experience Representative - Jobs in Saskatoon, SK

Job Description

If you are an experienced customer service professional who is passionate about creating the perfect customer experience - we invite you to join us on our mission to deliver fast, stable high speed internet connectivity to every Saskatchewan community.Working out of our Saskatoon Office, the Customer Experience Specialist is the voice of Redbird and responsible for providing end-to-end customer support, solutions, managing customer orders, handling customer service requests and providing post installation follow up and support.What You Bring: As our Customer Experience Specialist youll bring stellar interpersonal skills and understand the emotional factors that drive customer decisions. You are a fantastic communicator and hands-on worker who thrives on process and organization. Additionally, youll bring:- Demonstrated customer experience, usually obtained with 2+ years customer service in a telecom or similar dedicated customer service environment- Experience in providing customer service to a diverse group of people, through phone and email- Previous experience with a CRM system is a mustWhat youll Do: Youll be the face and voice of Redbird, and guide new and potential customers through their journey with the help of our CRM software. Youll work closely with Operations Staff to coordinate installations and complete post-install surveys. Youll directly boost our customer reputation through the very best in customer service. Additionally, youll:- Solve customer tickets in a timely manner- Provide in-bound and out-bound calling of new customers and set up new accounts in the system- Be the first point of contact for customer questions- Assist the sales and marketing team with customer messaging and customer satisfactionWhat we offer: - A competitive salary- Progressive employee benefits plan and company-matched RRSP program- Yearly performance bonus program- A passionate team who are fun to work with and passionate about fibre service deliveryHow to apply: If you think youd be a great fit for this role, please apply with a detailed resume and cover letter telling us why, no later than 12:00 p.m. August 5th, 2022.Please Note: As a Federally Regulated employer Redbird Communications Ltd. has a mandatory vaccination policy. As such, all employees of Redbird Communications, including new hires, are required to be fully vaccinated against COVID-19 unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act and attest to their vaccination status.The requirement to be fully vaccinated applies to all employees and new hires, whether they are working remotely or working on-site.We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Redbird is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.Job Type: Full-timeSalary: $38,000.00-$43,000.00 per yearQuick Apply

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