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Guest Services Representative (Part Time) Seasonal - Jobs in Saskatoon, SK

Cushman & Wakefield
Job LocationSaskatoon, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings.Days and hours worked are subject to change as required by the needs of the Property

  • Night and evening work will be required (including weekends and holidays)
1. Description of Major responsibilities and duties:
  • Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
  • Sale of Mall Gift Cards which includes: daily deposits
shift reports and logsdistribution of gift-with-purchase items
  • Telephone, Email and In-Person Inquiries
  • Opening & Closing duties as per the Guest Services Supervisor
  • Prepare and manage various customer tracking initiatives
  • Provide Customer assistance with all available mall services.
  • Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
  • Assist with various on-site promotions and events
  • Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
  • Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as; Facebook, Twitter, Blog, Website, Pinterest, etc.
  • Professionally respond online to customer service inquiries on social media. (If applicable)
  • Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
  • Collating various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)
  • Maintaining cleanliness and organization at the workspace
  • Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
  • Other duties as assigned by the Guest Services Supervisor
  • And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met.
2. Experience/Qualifications Required:3. Minimum Academic Requirements:
  • 1 year of experience in Customer
  • Minimum Grade 12 Diploma
  • Customer Service an asset.
  • Comfortable handling large cash
4. Technical Competencies:
  • Excellent customer service skills with a drive to go above and beyond
  • Superior written and oral communication skills
  • Ability to work in a “team” environment
  • Various computer skills – Microsoft Office
  • Competent in Social Media, Facebook, Twitter, Website, etc.
  • Able to work evenings and weekends is a must.
  • Open, unrestricted availability.
  • Creative and self-motivated.
Job Types: Part-time, SeasonalContract length: 3 monthsPart-time hours: 24 per weekPay: $15.70 per hourSchedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evenings
  • Evening shift
  • Monday to Friday
  • Weekend availability
Ability to commute/relocate:
  • Saskatoon, SK: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
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