Guest Services Supervisor (Contract) - Jobs in Saskatoon, SK

Job Description

Job TitleGuest Services Supervisor (Contract)Job Description SummaryMidtown seeks a full-time, customer service oriented professional to deliver & maintain a positive and professional image of Midtown by overseeing the activities of the Guest Services team. The primary focus of this role is to provide vibrant, yet professional & courteous customer service to all Midtown guests (shoppers, retailers, office tower professionals & business partners) to ensure the guest experience is pleasurable, memorable and exceeds expectations.Job DescriptionTasks & ResponsibilitiesHR / StaffingSupervise the day-to-day operations of a full service, free standing Guest Services DeskHire, train and schedule Guest Services Representatives; complete bi-weekly time sheets for staffSupervise, mentor, empower and motivate the Guest Services teamHold regular staff meetings with all Guest Services employees for effective communication and staff developmentParticipate in corporate Cushman & Wakefield Guest Services training programs and share knowledge & insights with teamMeasure individual & team performance through annual and ongoing review process, provide regular & timely feedback to staff and manage performance issues (if any)In conjunction with the Marketing Manager, establish GS professional appearance guidelines, selecting & ordering uniforms, and ensuring guidelines are adhered toGift Cards / Financial ReportingManage the Midtown gift card program, which includes:Complete daily & monthly reconciliation reports and deposits; submit reporting accordinglyMaintain inventory of gift cards and other supplies; re-order as necessaryDevelop and maintain corporate gift card databaseSet up and train retailers on the gift card program; resolve any gift card inquiries/issuesEnsure gift card policies and procedures compliance to minimize financial riskDevelop and execute ideas to drive gift card sales, together with Marketing TeamClient Relations / CommunicationsProvide excellent customer service to customers and retailersCultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotionsBe aware of and monitor the shopping centre’s and its retailers’, online presence on a daily basis such as: Facebook, Instagram, Blog, Website, Google Business page, etc.Act as a first point of contact and liaison between tenants, customers, and departments – answer, follow up and/or redirect inquiries to the appropriate departmentsAdministrationInitiate on-going customer service ideas/suggestions for elevating the level of service and to add value to MidtownBook and prepare the rental of retail/tower boardroomMonitor, maintain & order all necessary Guest Services suppliesAssist with various on-site Marketing events, promotions, and campaignsImplement new programs, procedures, and/or tracking initiatives as advised by Marketing ManagerSupport Security and Maintenance with various situations, i.e., missing children, retailer requests, as neededOther duties as assignedQualificationsMinimum High School Diploma with (preferred) post-secondary degree/ hospitality certificateExcellent knowledge of exceptional customer service practices; must display a high level of professionalism at all timesStrong communications (written & verbal), listening, organizational and problem solving skills; resourceful and maintains composureBasic accounting knowledge (i.e., balancing cash with receipts) and is detailed orientedProficiency with computers (Word, Excel, PowerPoint, Outlook, Internet), POS system & telephone switchboardsA ‘can-do,’ ‘hands-on’ attitude with the ability to influence others, manage and implement change initiativesSolid knowledge of the City of Saskatoon, Downtown neighbourhood, & surrounding areas, including attractions and special eventsMust be able to provide clear criminal background checkWorking ConditionsFlexibility to work days, evenings, weekends and holidaysAmbient shopping centre noise levelsCushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected