Team Lead - Learning Technologies Support Analyst - Jobs in Saskatoon, SK

Job Description

Competition Number P13495Posting Title Team Lead - Learning Technologies Support AnalystClassification Band 10Location Saskatchewan Polytechnic Saskatoon CampusOther Location(s) Saskatchewan Polytechnic Saskatoon Campus, Saskatchewan Polytechnic Moose Jaw Campus, Saskatchewan Polytechnic Regina Campus, Saskatchewan Polytechnic Prince Albert CampusBuildingOther BuildingDate Posted 12/23/2022Closing Date 01/15/2023JIQ # 049Start Date 02/01/2023End DateOpen Until Filled NoOngoing YesCategory of work Full TimeBargaining Unit Professional ServicesHours of Work Regulated 36 hours (5/4 work pattern)Salary Range $40.90 to $48.88Temporary Market StipendIncumbentTotal Assigned days (AC) / Total Hours per biweekly pay72 hours bi-weeklyPosting Status OpenSaskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.Job Duties/Qualifications, Skills and Abilities(QSA)Job DutiesJob DutiesReporting to the Manager, Learning Technologies Initiatives, the Team Lead is an experienced expert that provides leadership and direction to the team while also working as a functioning member of the team.The leadership duties of the Team Lead include operational management in regard to overseeing service failures, inventory control, ensuring security of data, monitoring adherence to policy, while designing, implementing, and maintaining matrices, processes, and overall best practices. They are responsible for regular reporting.The Team Lead will adopt best practices of project and change management while leading the team as they develop and maintain strong relationships with customers as well as their direct reports. They will be engaged in hiring, training, assigning work, and performance monitoring, while providing expertise to LT management on service delivery strategy and continual service improvement. They will recognize, analyze, and solve complex business issues and will translate business needs into technically innovative solutions.As a member of the LT Support Analyst team, the position also performs the following duties:

• Understand and apply analytical processes to customize and troubleshoot online synchronous courses/programs and applications.

• Course, Program site and Learning Platform User Management (Create, organize, modify and authorize user accounts in the online learning platform)

• Perform testing and configurations in the online learning platform to ensure the functional sustainability.

• Actively respond to the reported issues, find a solution and coordinate with the teams.

• Administration and maintenance of integrated learning and content delivery systems.

• Academic program support for fully online and web enhanced courses (Create and restore course backup and load the live courses into the learning environment.)

• Perform queries into the Student Information System to track the courses, students and enrolments.

• Technical and Support documentation, Training and Communications.

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCESpecific AccountabilitiesDutiesRequired Qualifications, Skills and Abilities (QSA)

• Diploma in computer technology programming or equivalent skills in related areas including computer systems, applications, software and internet with emphasis on technology support.

• Minimum 6 years of recent progressive experience in the Educational Technology industry specializing in learning management systems.

• Demonstrated effective Project and Change management skills or training including effective organizational and time management skills. The ability to produce professional high-quality, high-volume work in time critical conditions with constant priority changes, and make accountable decisions.

• Demonstrated ability to schedule, motivate, and supervise staff, and resolve conflicts.

• Advanced analytical skills – experience and expertise in analyzing and solving issues related to multiple systems along with effective problem solving and decision-making skills.

• Demonstrated efficient and effective verbal, written, and listening communication and facilitation skills. Ability to present, interpret, summarize, and document information from various stakeholders for varying audiences establishing and sustaining strong customer relationships.

• Demonstrated commitment to professional development through personally initiated lifelong learning and the ability to upgrade skills in order to adapt to changing technologies.

• Demonstrated knowledge in specific tools – learning management systems (ie. Brightspace, Respondus), registration systems (ie. Banner & Elevate), web editing and authoring tools (ie, Adobe Dreamweaver, Respondus campus wide, Brightspace HTML editor) and database management. Commitment to maintain currency in a wide variety of software applications with an ability to make informed, competent decisions related to educational software application.

• Experience in analyzing and solving issues related to multiple systems along with effective problem solving and decision-making skills in order to conduct detailed analysis and investigation to determine the correct course of action.

• Functional knowledge in implementing and maintaining multiple software systems.

• High attention to detail and ability to recognize, comprehend, analyze and solve complex issues using tool specific computer software and operating system related skills. Troubleshoot technical problems – ability to trace problems from symptom to cause and ultimately to resolution.

• Functional knowledge of HTML, Style sheets, scripting and strong understanding of internet, domains, hosting.

• Values diversity.

Desired QSAQuick Apply

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