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Technical Support Analyst (External), - Jobs in Saskatoon, SK

Saskatchewan Workers' Compensation Board
Job LocationSaskatoon, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Technical Support AnalystSaskatoon OfficePermanent AppointmentThe Technical Support Analyst will perform Tier I support to all WCB clients (internal, external, and Regina/Saskatoon offices). Analyze, troubleshoot, install, perform Tier II (Deskside) support, and provide resolution to issues related to personal computers for internal and external users. Ensure system availability, recovery procedures, and back-up procedures.Qualifications include: Two (2) years successfully completed post secondary technical education in an industry-recognized diploma or certificate program focused on networks and/or desktop hardware, software, and operating systems. Plus a minimum of one (1) year experience on a computer help desk. (Experience must be current within the last two year period.)Demonstrated ability in the following knowledge and skills:

  • Knowledge of TCP/IP, LAN, Wireless, Windows XP, Office 2007/2010 and Lotus Notes
  • Repair or replace hardware
  • Ability to prioritize calls and multi-task in a fast-paced environment
  • Analytical skills which enable you to problem-solve in a timely manner
  • Able to identify the difference between hardware and software problems; correctly trouble-shooting and resolving problems in either area
  • Ability to learn and research new technologies
  • Written and oral communications are clear and concise and translate computer jargon for the non-technical user
  • Customer service focus
  • Work well in a team environment
  • Use of mainframe and midrange systems
  • Lift and carry weights up to 85 lbs over short distance several times a day intermittently AND lift and carry weights up to 25 lbs over short distance several times a day intermittently
Salary and benefits are in accordance with the currently negotiated SGEU collective bargaining agreement (starting at $50,676.08 annually).Closing date is August 14, 2022Job Type: Full-timeSalary: $50,676.08 per yearQuick Apply
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