user support technician - Jobs in Saskatoon, SK

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
Asset languages
• Mandarin
• Hindi
• Urdu
• Panjabi; Punjabi
Tasks
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
Supervision
• 3-4 people
Certificates, licences, memberships, and courses
• Apple Certified Technical Coordinator (ACTC) Certification
• Associate Computing Professional (ACP)
• Citrix certified professional (CCP)
• CompTIA Security+ Certification
• IBM Certification
• Information technology infrastructure library (ITIL) Certification
• International Software Testing Qualifications Board (ISTQB) Certification
• Microsoft Dynamics Certification
• Microsoft certified IT professional (MCITP)
• Microsoft certified professional (MCP)
• Microsoft certified solutions associate (MCSA)
• Network+ Certification
• VMware certified professional
• Certified Computing Professional (CCP)
• Information Systems Professional (ISP)
• Microsoft Certified Systems Engineer (MCSE)
• A+ Certification
Computer and technology knowledge
• Information Technology Infrastructure Library (ITIL)
• MAC
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Project management software
• Website creation and management software
• Web service design
• Business diagram software
• Desktop publishing software
• Programming languages
• JavaScript
• SQL
• TCP/IP
• Wireless networks
Transportation/travel information
• Own transportation
• Willing to travel
• Willing to travel regularly
• Willing to travel for extended periods
• Willing to travel overnight
• Valid drivers licence
• Travel expenses paid by employer
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
Own tools/equipment
• Cellular phone
Personal suitability
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
Screening questions
• Are you willing to relocate for this position
Health benefits
• Health care plan
Financial benefits
• Gasoline paid
• Mileage paid
Other benefits
• Free parking available
• Learning/training paid by employer
• On-site amenities
• Team building opportunities

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