Housekeeping Supervisor - Jobs in Severn Bridge, ON

Job Description

Job descriptionSummary of PositionResponsible for the assistance with the management function of the resort housekeeping and general public areas and meeting/conference rooms to meet or exceed standards of service and quality.Key RelationshipsInternally: Provide all essential information to department heads and employees.Externally: Continuous contact with all guests requiring exceptional guest relations.QualificationsNote: The following qualification requirements are only representative of minimum levels of education, knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.EducationEssential: 1. High School Diploma or Vocational equivalent.2. Ability to communicate and comprehend both orally and written in English with employees and customers.3. Ability to compute mathematical calculations.Desirable: 1. Pursuing a Hospitality & Tourism program.KnowledgeEssential: 1. A minimum of 2 years experience in housekeeping services.Desirable: 1. Previous resort experience.Skills & Abilities1. Excellent customer service skills and professionalism in order to maintain an exceptional rapport with customers and employees.2. Quality orientation.3. Potential to be trained and coached as a supervisor.4. Self Starter and ability to motivate others.5. Problem solving and multi-tasking abilities.6. Ability to work cooperatively with employees and managers as part of a team.7. Ability to focus attention on details, prioritize, organize and follow up.8. Ability to work in a time efficient manner.9. Ability to maintain confidentiality of pertinent data.Mental Effort required to perform the job: · Extensive mental attentiveness and listening is required when handling staff and guests.· Frequently listening to employee and customer complaints and concerns.Physical Effort required to perform the job:

• Heavy lifting required i.e. supplies and related items.
• Frequent walking and ability to handle stairs.
• Moderate degree of bending etc. to make beds and clean lower levels of rooms.

Duties and ResponsibilitiesTo include, but not limited to the following activities.

• Laundry Work
• Making-up rooms
• Assisting room attendants to complete work on time
• Completing room make-ups and change-over during slow season
• Completing public rooms work during slow season
• Completing work during unexpected staff shortages, illness and vacations
• Change signs and place new welcome letters on arrival days
• Pick-up laundry from CPS site on changeover day

Staff Supervision Taskso Assigning staff to sections of rooms to be cleaned – preparing and distributing day sheets.o Assign extra cleaning jobs as needed.o Ensure all staff is on task and completing all required duties.o Training of all new staff – in regard to all aspects of jobo Report any issues with BWR staff and agency employees to rooms division manager.Cleaning and Organization of Work areas

• Ensure all storage areas are in neat order
• Ensure laundry is bagged and delivered to laundry area
• Ensure all storage areas around property are kept in neat order
• Ensure laundry building is kept tidy

Quality Assurance Taskso Ensure thorough cleaning of roomso Ensure rooms are in good general repair – report any issues to Rooms division manager or maintenanceo Room checks – 1 room per staff on any check in or out dayo Ensuring staff is staying for full shift and working entire timeo Ensuring all public room areas are in proper ordero Cottages checks on arrival days – ensure all units are cleaned properly – report any issues to Rooms Division managerPlanning, Research and Product Improvemento Continuous monitoring of general maintenance issueso Develop new ways to ensure high standard of product deliveryo Work with Rooms division manager in developing on going maintenance systemo Research new and improved products to be used in day to day laundry operationCost Controlo Monitoring staff breaks – ensuring they are only taking allotted time.o Ensure Staff is working entire shift.o Ensure staff stays for entire scheduled shift unless okayed by Rooms Division Managero Monitor any overtime – okayed by Rooms Division Managero Ensure inventory is recorded and monitored – any discrepancies reported to Rooms Division ManagerCommunications

• Daily communications with Rooms Division manger as to progress of daily tasks
• Discussions on staff issues e.g.- hours, scheduling conflicts, moral, work ethic, completeness of task etc.
• Weekly meetings with Rooms Divisions manager
• Monthly meeting with all room’s division staff

Part-time hours: 24 per weekApplication deadline: 2022-02-11Expected start date: 2022-02-15Job Types: Full-time, Part-time, PermanentSalary: $18:00 - $22.00 per hourClosedView public job pageJob Types: Full-time, Part-time, PermanentPart-time hours: 25-35 per weekSalary: $18.00-$22.00 per hourFlexible Language Requirement:

• French not required

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Severn Bridge, ON P0E 1N0: reliably commute or plan to relocate before starting work (required)

Experience:

• Cleaning: 1 year (preferred)

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