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| Job Location | Sidney, British Columbia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full time |
Job DescriptionThe Service Desk Analyst, I serves as a Level 2 escalation point for the SGS Global Service Desk. Under moderate supervision acts as an expert for diagnosis and resolution of advanced technical issues with SGS Standard and Laboratory specific PC hardware, software, or network/communications toolsamp; connectivity.•Tracks, monitors, documents and communicates with end-users for the requests, issues and incidents through completion using ServiceNow•Completes assigned tasks in support of business-driven projects and initiatives•Provides ‘local onsite’ assistance for employee incident resolution where applicable•Provides ‘local onsite’ assistance to other IT teams and vendors when required for new system installs, incident troubleshootingamp; resolution, site surveys, or other IT activities•Documents procedures and troubleshooting processes related to SGS standard and Laboratory personal computers•Performs other duties as assigned.