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Helpdesk Support Technician (PFT) (CUPE 82.24) - Jobs in Simcoe Ontario

Norfolk County
Job LocationSimcoe Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Basic Function: Remote maintenance and troubleshooting of workstation, software, peripherals, telephones and voicemail systems.Position Description:

  • Installation, maintenance and support of County workstations and peripherals
  • Administer and/or provide hardware and software support to Corporate users
  • Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users
  • Research, develop and implement approved training plans for Corporate Standard Software
  • Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters
  • Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies
  • Assist in the development of policies and procedures related to information technology
  • Provide backup support for Helpdesk support Co-Ordinator and I.T. Technicians
  • Promote effective and appropriate use of information technology
  • Provide progress reports at meetings
  • Keep current on changes and innovative technology developments
  • Asset inventory
  • Perform other duties as assigned
RequirementsKnowledge and Experience:
  • Two-year post-secondary program in computer science or technology studies, or equivalent
  • 3 years’ experience to be familiar with scope of position, or equivalent previous experience
Skills and Abilities:
  • Valid Ontario driver’s license and access to a reliable vehicle.
  • Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
  • Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed documents
BenefitsPosting #: CUPE 82.24 Position: Helpdesk Support Technician Job Code: 5ISHDTStatus: Permanent Full Time Employee Group: CUPE Local 4700 Wage: $29.64 - $37.04 per hour Division: Corporate Services Department: Information Technology Reports To: Manager, I.T. Infrastructure Location: Simcoe, ON. This position is not eligible for remote work. Posting Period: October 30, 2024 to November 13, 2024Application information:· Ensure the file extension for your resume document is .doc, .docx or .pdf · If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.· Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.caThe Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.Thank you for your interest in this position. Only those to be interviewed will be contacted.

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