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Job Location | Sioux Lookout, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Competition #: 2022-IT-005Location: Sioux Lookout, ONAlternate Location:FT/PT Status: Full Time (Regular)Closing Date: OPEN UNTIL FILLEDPosition SummaryThe IT Service Technician Level 1’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.ResponsibilitiesStrategy & Planning