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Customer Service Rep - Jobs in Sparwood, BC

Tronovus Inc.
Job LocationSparwood, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Salary: $18.00 - $28.00/HourlyJob Type: Full Time, PermanentStart Date: As soon as possibleLanguage: EnglishMinimum Education: High SchoolPositions Available: 2NOC Group: Customer Service, Information and Related Clerks (1453)NOC Job Title: Call Centre Agent - Customer ServiceExpires in 120 daysExpires: 2021-10-20Posted: 2021-06-22Last Updated: 2021-06-22Job Location(s)660 Sparwood DriveSparwood, British ColumbiaV0B 2G0, CanadaJob DescriptionCustomer Service Rep (CSR)Tronovus Plumbing & Heating is a growing company specializing in residential services . We are looking for hard working, professionals to join our talented team located in the beautiful Elk Valley (Fernie, Sparwood,Elkford)Tronovus is seeking talented individuals with a passion for customer service.The RoleBook service appointments and do whatever is necessary to promote customer satisfaction.Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
  • Respond to customer requests, resolving issues, and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favourably.
  • Maintain and update customer database with complete and accurate information.
Competencies for Success
  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • A personality that blends well with a fast-paced, goal-driven environment.
  • A competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible, and a great attitude on life.
Benefits and compensation will be dependent on experience and can be negotiated based on the chosen candidate(s) personal preference. We look forward to hearing from you!How to ApplyExpiring: Oct 20, 2021Email: careers@tronovus.com

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