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Customer Service Representative - Jobs in St. Catharines, ON

We Staff Pros Inc
Job LocationSt. Catharines, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

e Staff Pros is a leading recruitment firm specializing in Clerical and IT sectors. We are currently seeking many Customer Service/Sales/Call Centre Roles for our client in the St. Catharines/Niagara Region.Very competitive Salary - Starting at $20.43/hr - $43,000.00/yrLocation: On Site - Paid Training - Free ParkingAMAZING OPPORTUNITY TO BECOME PERMANENT WITH GREAT BENEFITS*#HotJobAlertSalary:

  • $20.43/hr paid weekly+ 4% vacation pay for the sales role
  • Hiring Incentive $1200.00*
Requirements:
  • Must have clean criminal record
  • Must have 2+ years of customer service/Sales
  • Must have High School Diploma or Equivalent
  • Must be legal to work in Ontario
Duties and Responsibilities:
  • Outbound/inbound customer calls and ensures proper documentation
  • Identifies problems and follows defined procedures to resolve correctly
  • Documents efforts and customer information in the system as required
  • Develops and maintains knowledge of customer and customer specific business process
  • Understands key performance requirements and Service Level Agreements
  • Develops and maintains process knowledge, industry knowledge, and business and professional skills by participating in training
  • Demonstrates understanding of the customers business needs and maintains high customer satisfaction ratings
  • Understands incident management process, adheres to client information system policies, and service desk procedures
  • Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
  • Promote client products and services by suggesting additional or alternative products to meet customer’s needs (Upselling)
Proactively outreach to decision-makers over the phone and via email to increase the ROI for their advertisements by optimizing their ad performance and increasing their investments. The assigned book of business will be on a quarterly basis, with new accounts assigned on a monthly basis.If you are interested please submit resumeJob Type: Full-timeSalary: From $20.43 per hourSchedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Supplemental pay types:
  • Bonus pay
  • Overtime pay
  • Signing bonus
Ability to commute/relocate:
  • St. Catharines, ON: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
Work Location: One locationQuick Apply
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