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Help Desk Support Technician - On-Site - St. Catharines - Jobs in St. Catharines

JobCart Inc
Job LocationSt. Catharines
EducationNot Mentioned
Salary$30,000 - 35,000 per year
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job Title: Tier 2 Helpdesk Support AdvisorPosition Type: Full-time, Fixed Term ContractSalary: $19.23 per hourHours of Operation: 7 days a week, 6 AM - 10 PM ESTAbout Us:Join our team as a Tier 2 Helpdesk Support Advisor! Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you #39;ll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.Day-to-Day Activities:Your day-to-day activities will immerse you in the vibrant world of e-commerce:

  • Handling diverse customer channels, enriching your experience in a multifaceted industry.
  • Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
  • Contributing proactive recommendations for process improvements to enhance the customer experience.
  • Embracing new technologies and staying at the forefront of digital innovation.
Qualifications:Basic Qualifications:
  • 1 year of experience as a help desk technician and/or customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with hours of operation.
What We Offer:
  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment with a leading Canadian e-commerce giant.
Apply Now:If you #39;re passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team!Expected start date: 2024-03-06Job Types: Full-time, Fixed term contractContract length: 9 monthsSalary: $19.23 per hourExpected hours: 40 per weekSchedule:
  • 8-hour shift
  • Monday to Friday
  • Weekends as needed
Experience:
  • IT support: 1 year (required)
Ability to Commute:
  • Niagara Falls, ON (required)
Ability to Relocate:
  • Niagara Falls, ON: Relocate before starting work (required)
Work Location: In personRequirements
  • Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.
  • Drive process improvements and recommend system/technology enhancements to elevate efficiency.
  • Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
  • Walk customers through effective problem-solving processes, ensuring a seamless experience.

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