Systems Manager - Jobs in St. Catharines, ON

Job Description

Great Blue Resorts owns and operates 8 recreational cottage resorts across Ontario including Muskoka, Kawarthas, Prince Edward County and Land ‘O Lakes regions. Great Blue Resorts fills the void that exists in the Ontario Cottage and Vacation Home marketplace by providing family friendly seasonal cottage resorts in beautiful waterfront Ontario locations.Systems Manager Position OverviewThe Systems Manager position in Great Blue Resorts is fundamental in the overall success of the business. The Position is key to the maintenance and advancement of enterprise and functional software, and accuracy of reporting through training, auditing, and Standard Operating Procedure sustainment. The position also integrates and manages the needs of supporting hardware tools required for software use, including triaging user support needs for 3rd party service supports.What’s in it for you:

• A healthy compensation package
• Comprehensive Benefits including Dental, Vison, Extended Health, Life Insurance
• Generous vacation time

Skills

• A Systems Manager should possess good problem-solving skills with the ability to manage multiple projects while monitoring the daily activities of the system.
• The incumbent should possess the tools to train and regularly monitor the performance of each resort/department for system use.
• The incumbent should possess a post-secondary degree or diploma in Information Technology, Systems Management, or related field, and 2+ years’ relevant professional experience.
• Previous experience with Microsoft NAV and Jet Reports is an asset.

Responsibilities/AccountabilitiesThe Systems Manager role is to ensure enterprise and functional software is setup and working as efficiently and effectively as possible to produce the most accurate reports while ensuring each user is trained and monitored on a daily, weekly, monthly basis.The Systems Manager’s responsibility will include but not limited to the following:Enterprise Software

• System setup & Upgrades
• User setup, rights management & deactivation
• Standard Operating Procedure creation and refinements
• Auditing
• System Advancements – point of control for enhancement needs and requests, works with the supplier, demo test and deploy enhancements
• Problem solving – Errors

Other Corporate Functional Software

• Create & Deactivate Users
• Apply permissions
• Lead timing and communication of needed updates or upgrades
• Test and solve connectivity issues with enterprise software in partnership with 3rd parties

Hardware Tools Integration & Management

• Plan and Prioritize User needs as part of annual business plans
• Purchase Initiation (including quotes and purchase orders)
• Setup, deployment, and reassignment, in partnership with 3rd parties
• Hardware and Cell Phone inventory
• Triage user trouble-shooting requests through a help-desk format, directing to 3rd parties as needed
• Compile patterns to inform future technology improvements

Administration

• Email Setup
• File share setup
• New hire & departure tool checklist & sign off
• Technology supplies orders
• Cell phone usage auditing

Security

• Research, implement and monitor cyber security best practices
• Conduct frequent cyber security training and audits
• Implement and manage head office security systems
• Ensure the optimal operation of resort cameras and security systems

Asset Management

• Maintain company wide furniture and equipment register
• Conduct periodic audits
• Provide reporting on the remaining service life of company assets

Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Application Deadline: 2021-05-14Expected Start Date: 2021-05-14Job Types: Full-time, PermanentSalary: Up to $75,000.00 per yearBenefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

COVID-19 considerations:We take your safety seriously. We wear masks, frequently clean and sanitize socially distance.Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place