Bilingual CMS Adjuster - Jobs in St. John's, NL

Job Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.About the roleWe’re looking for a Bilingual CMS Adjuster to join our growing team!We are looking for a highly motivated individual to provide brilliant service by facilitating prompt and equitable settlements of travel and credit card claims. As a CMS Adjuster, you must have the ability to act decisively and work with a high degree of autonomy. This role requires flexibility to work shifts between Monday - Saturday 7am EST to 8pm EST.What you’ll do here:Provide flexible and principled claims adjusting of travel and credit card claims.Deliver awesome customer service to customers and colleagues.Contribute to team success by consistently leveraging RSA best practices.Achieve greatness through your awesome productivity.Building relationships in a dynamic cultureEmpowerment to challenge status quo, do the right thing in getting the job doneTo exceed targets on all standard quality assurance expectations through call monitoring, phone statistics and file auditsContribute to team success by consistently leveraging RSA Brand Beliefs and best practicesQualificationsWhat you bring to the table:Bilingualism English and French is necessary for this role.This role requires flexibility to work shifts between Monday - Saturday 7am EST to 8pm EST.Insurance industry experience is beneficial but not necessary.1 year experience in a call centre environment (in a queue) is preferred.1 year experience in claims handling is preferred.Successfully completed the C11 – Principles and Practices of Insurance course and continue to work towards your CIP designation is preferredStrong time management, negotiation and problem solving skills.Excellent verbal and written communication skills.Working knowledge of Microsoft Word, Excel, PowerPoint, Lotus Notes.Post secondary education in a related discipline.CIP designation in progress or willingness to enroll.Here are a few reasons why others have joined our team:An award-winning, inspiring workplace that supports its people and recognizes great workStimulating, challenging projects and development opportunities to help you grow your skills and careerClosing StatementWe are an Equal Opportunity EmployerAt Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.Background ChecksAs an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.Internal CandidatesFor internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.Eligibility to Work in CanadaIt’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.This posting closes on August 7, 2021 at 11:59pm EST.