IT Support Coordinator - Jobs in St. Marys, ON

RESPONSIBILITIES:

Provide local and remote-user support;
Manage the change request system, new users, and termination forms;
Imaging and Deployment of end-user devices;
Ensure a constant communication with all service providers as well as with all levels of the IT organization;
Asset Procurement and Management;
Analyze, resolves and trouble shoots systems issues related to local area networks, data communications, printers, phones, and system security;
Setup and procure mobile devices for the region;
Execute on other tasks as determined by the Senior IT Manager, East region.

PREFERRED HIRING CRITERIA:

Technical diploma (College) in Business or Computer Science or equivalent disciplines;
Minimum Three (2) years of computer systems experience;
Experience in IT infrastructure and application support;
Working knowledge of common workplace software including LANDesk, Windows Server, VMware, Windows 10, Microsoft Office (365), Teams, Yammer, OneDrive, SharePoint
Bilingualism (French/English) is an asset
Experience supporting Business Critical Systems (ERP, MES, LIMS, CRM) an asset
Experience with ServiceNOW is an asset
Prior experience in a manufacturing environment or the corporate office of a manufacturing organization is an asset
Client focused approach and possess the ability to analyze and resolve hardware and software problems quickly and efficiently;
Demonstrated organizational and analytical skills;
Proven interpersonal, negotiation and oral and written communication skills;
Outstanding approach to teamwork, collaboration and communication;
Network knowledge and wireless technologies.

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