General Manager, The Loyalist Country Inn and Conference Centre - Jobs in Summerside, PE

Job Description

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement and professional development opportunities. At MHG it’s all about the people!Loyalist Country Inn and Conference CentreThe Loyalist Country Inn and Conference Centre is a four-star independent hotel overlooking scenic Summerside Harbour in Summerside, Prince Edward Island. The hotel features 82 clean, comfortable and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Prince Edward Island is known around the world for its sandy beaches, rich culture, and diverse culinary offerings. The City of Summerside has all those things and more. In Summerside, you’ll enjoy stunning ocean views, acres of green spaces, unique shopping experiences, world-class theatrical and musical performances, and more.As General Manager, You WillThe General Manager oversees all aspects of operations at the Loyalist including, guest service standards, front desk, housekeeping, maintenance, finances, sales & marketing, team leadership and staff development. The General Manager must demonstrate outstanding leadership, managing and mentoring team members. They must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with Murphy Hospitality Group objectives.The Duties

• Oversee the successful running of the hotel, working to achieve the financial, marketing, and human resource goals and objectives as set by Murphy Hospitality Group
• Manage all operations including the Reservations Desk, Food and Beverage, Housekeeping and Maintenance
• Direct the activities of the front office, reservations and guest services to meet the standards, policies, and procedures of the hotel, setting up the team to provide for 100% guest satisfaction
• Work with the Director of Hotel Sales to develop a strong sales strategy to maximize room revenue
• Establish relationships with guests and major clients (e.g. corporate, government, etc.)
• Work with the People team to conduct hiring of team members
• Display a high degree of professionalism and integrity in the day-to-day management of the hotel and administrative duties as specified
• Ensure the quality of guest service at every touch point meets or exceeds MHG standards
• Oversee the safety and security of the hotel - the employees, guests, vendors and the public

Who You Are

• You have a passion for the hospitality industry and providing the ultimate guest experience
• Highly organized, able to balance various priorities and get things done
• Strong time management skills, ability to be proactive and adapt to changing priorities
• An agile leader who is resilient, able to take and give direction as required
• An action-oriented leader who builds trust and confidence within their teams
• A positive, goal-oriented individual with a desire for personal and professional development within the hotel industry
• A clear communicator with exceptional interpersonal skills
• Able to resolve conflict, solve problems, think and act on the fly

What You Bring

• 5+ years’ experience in guest service
• Previous Hotel Management experience, particularly within a large property, an asset
• Experience in leading, training, and developing team members
• Experience with hotel operating systems and channel management software an asset

The Rewards

• Competitive Compensation package
• Medical, Health and Dental benefits
• MHG Wellness & Fitness programs
• Growth and development opportunities
• Discounts at local shops and restaurants

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