Assistant Conference Services Manager MAT LEAVE - Jobs in Sun Peaks, BC

Job Description

As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking a Assistant Conference Services Manager to join our team.What you can expect from us:The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.With a 20+ year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year will be another important phase in our growth strategy for both the hotel as well as the resort under common ownership, and an exciting time for the right individual to join the team.A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.

• Full access to Winter/Summer Season Lift, Trail and Golf passes
• Competitive wages within Tourism/Hospitality industry
• Starting vacation entitlement of three weeks
• Extended Medical and Dental benefits after 3-month probation period
• Eligibility for our Pay for Performance incentive bonus program (after qualifying period), awarded to our top performers
• Dining discounts within our Hotel outlets
• Additional discounts at Sun Peaks Resort owned retail outlets and discounted ski /snowboard lessons
• Free access to our Employee and Family Assistance Program provided through Homewood Health
• Reciprocal programs with partnering hotels
• Friends and family SPG hotel rates
• Continued professional growth and development opportunities

ROLE PROPOSITIONThe role of Assistant Conference Services Manager is integral to the success of the Sales & Marketing department because they are involved in the event planning, selling and operational execution of almost all group event bookings. The Assistant Conference Services Manager is the single point of contact between our clients and the hotel. They must ensure proper execution / communication of multifaceted details across multiple departments. This position requires precise organizational and communication skills as they provide executional leadership to all conference services related team members.ACCOUNTABILITIES

• As primary onsite contact, represent the needs of the offsite Sales team and liaise between different departments within the hotel to ensure smooth communication and optimal guest experience
• Process all incoming phone inquiries and communicate them in an accurate and efficient manner to the appropriate Sales Manager
• Assist Sales Managers with creation of new blocks and Request for Proposals
• Construct and coordinate any contracts and addendums under the direction of Sales Managers in a timely manner
• Create file folders of confirmed events by ensuring all details entered into our system match the contract and distribute to different departments
• Consult with customers to determine a comprehensive needs analysis, including objective and requirements for events, such as meetings, conferences, weddings, social gatherings, ski groups, or conventions
• Confirm meeting space and guestrooms for groups based on current departmental parameters and follow up with contract and catering details
• Assist client in Food and Beverage selection by providing guidance and maximizing up-selling opportunities
• Coordinate and participate in all phases of client and/or hotel operations team pertaining to catering and banquet functions
• Effectively manage client budget to maximize revenue. Consult with multiple departments to ensure we make “smart” business decisions to maximize profit
• Create, manage and distribute Banquet Event Orders and floorplans in a timely manner to the Client and to the Hotel Operations teams. Within the BEO, include detailed information on client meeting room set-ups, number of persons attending, times of the meetings, audio visual equipment requirements, entertainment requests, agendas, food and beverage requirements, and billing instructions
• Create Group Resumes and distribute them in a timely manner. Host the weekly Group Resume meeting to ensure all departments are prepared and updated for each group’s arrival
• Conduct Pre-Convention meetings with convener, their staff and key hotel contacts for introductions and a complete review of the program details when necessary

IDEAL CANDIDATE

• Highly organized and ability to multi-task with keen attention to detail
• Strong communication, interpersonal, and customer service skills
• Ability to influence others and work collaboratively across teams and departments
• Quick and creative problem-solving skills
• Proficient computer knowledge, including Microsoft Office and Opera PMS
• Ability to learn, adapt, and be efficient in a fast-paced environment

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