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IT Support Technician, Tier 1 - Jobs in Sun Peaks, BC

Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre
Job LocationSun Peaks, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Work Live & Play

  • Full access Winter Season Alpine Lift and Nordic Trail passes
  • Full access Summer Alpine Hike and Downhill Bike season passes
  • Employee access Golf Membership and discounted Golf Cart season pass
  • Competitive wages within Tourism/Hospitality industry
  • Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to our top performers
  • Extended Medical and Dental benefits after 3-month probation period
  • Free access to our Employee and Family Assistance Program provided through Homewood Health
  • Companywide perks including discounts at Sun Peaks Resort owned retail and hospitality outlets and discounted ski /snowboard lessons
  • Reciprocal skiing/snowboarding/riding at other participating BC and Alberta resorts
  • Participation in the RRSP and matching DPSP programs
  • Continued professional growth and development opportunities
This role has the opportunity to include a hybrid working environment including working remotely from home.Your Responsibilities will include:
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and MS Teams
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
Ideal Candidates:
  • Completion of accredited IT program an asset
  • 2+ years of experience working in a help desk environment an asset
  • Flexibility to work a variety of shifts with minimal notice
  • Proficiency with a PC and MAC computers
  • Detail oriented in order to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues
  • Outstanding verbal and written communication skills
  • Polished interpersonal and organizational skills
Enjoy the natural mountain environment and fresh air. Sun Peaks mountain is a smoke-free environment.Quick Apply
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