Night Manager PERMANENT - Jobs in Sun Peaks, BC

Job Description

As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking a Night Manager to join our team.What you can expect from us:The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.With a 17-year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year will be another important phase in our growth strategy for both the hotel as well as the resort under common ownership, and an exciting time for the right individual to join the team.A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.Full access to Winter/Summer Season Lift, Trail and Golf passesCompetitive wages within Tourism/Hospitality industryStarting vacation entitlement of three weeksExtended Medical and Dental benefits after 3-month probation periodEligibility for our Pay for Performance incentive bonus program (after qualifying period), awarded to our top performersDining discounts within our Hotel outletsAdditional discounts at Sun Peaks Resort owned retail outlets and discounted ski /snowboard lessonsFree access to our Employee and Family Assistance Program provided through Homewood HealthReciprocal programs with partnering hotelsFriends and family SPG hotel ratesContinued professional growth and development opportunitiesROLE PROPOSITIONThe Night Manager plays a vital role in establishing a positive experience for our guests when arriving on property in the evening. The Night Manager ensures all procedures are executed smoothly which includes the security of the building throughout the evening and the thorough end of day auditing for reporting. This role is a key role within the Front Office and is positioned to gain an exemplary understanding of all operations. This knowledge will provide strength to the successful candidates’ professional experience, opening up opportunities of advancement internally and externally throughout the Tourism / Hospitality industry.ACCOUNTABILITIESChampions quality service when assisting with guest check ins, check outs and additional hotel standard special requests as it relates to their stayOversees the overnight front desk operations and ensures established SOGs are executed in a professional and consistent manner for the distribution of keys, hotel amenities and resort wide informationEnsures remaining overnight incoming guest package requirements including vouchers, traces, and amenities are complete and readied for late/overnight guest arrivals.Shares Guest Service Best Practices with Guest Service Agents through ongoing coachingTakes note of opportunities to improve processes and remove barriers that weaken guest experienceWorks toward continuously improving operational processes and provides ongoing suggested improvements for efficiencyIs accountable for end of day audit activities and organizes the Revenue Centre Transactions including Food and Beverage Outlets and Front Office transactionsChampions guest resolution using existing SOGsInteracts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concernsDrives customer loyalty by building individualized connections with guestsOwns the lobby atmosphere and ensures the best experience for guests and visitors alike throughout the nightOvernight Front Office Par Stocks Champion, ensures departmental stocks for all printed documents are maintained and updated as requiredIdeal Candidate:1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a strong assetAvailable to work the overnight shiftPost-secondary education in accounting, hospitality or related fieldDedicated to working within a dynamic team that focuses on collaboration and guest experienceProficiency with computer systems required, such as Microsoft Office and OperaProfessional demeanor with a passion for exceptional guest service and the ability to anticipate guest needsExcellent communication skills, both written and verbal as well as excellent problem-solving abilitiesLeadership skills with the ability to coach, redirect, and motivate team membersLimited staff accommodation is available for this position. Due to the communal nature of the majority of our units, priority will be given to those successful applicants who have received both doses of their Covid-19 vaccination.Quick Apply

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