Reservations Agent PERMANENT - Jobs in Sun Peaks, BC

Job Description

As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking a Reservations Agent to join our team.What you can expect from us:The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.With a 20+ year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year will be another important phase in our growth strategy for both the hotel as well as the resort under common ownership, and an exciting time for the right individual to join the team.A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.

• Full access to Winter/Summer Season Lift, Trail and Golf passes
• Competitive wages within Tourism/Hospitality industry
• Starting vacation entitlement of three weeks
• Extended Medical and Dental benefits after 3-month probation period
• Eligibility for our Pay for Performance incentive bonus program (after qualifying period), awarded to our top performers
• Dining discounts within our Hotel outlets
• Additional discounts at Sun Peaks Resort owned retail outlets and discounted ski /snowboard lessons
• Free access to our Employee and Family Assistance Program provided through Homewood Health
• Reciprocal programs with partnering hotels
• Friends and family SPG hotel rates
• Continued professional growth and development opportunities

ROLE PROPOSITIONThe Reservations Agent plays a vital role in establishing a positive experience for our guests as they are the first interaction before arriving on property. The Reservations Agent ensures their holiday is booked according to their requirements and that the hotel team is ready for their arrival, delivering an elevated guest experience. This role is the face of the Hotel and is positioned to gain an exemplary understanding of all operations. This knowledge will provide strength to the successful candidates’ professional experience, opening up opportunities of advancement internally and externally throughout the Tourism / Hospitality industry.ACCOUNTABILITIES

• Delivers quality service when assisting guests with booking their holiday, including offering to book restaurant reservations, resort activities and services
• Shares knowledge about current pricing and promotions with Room Division Colleagues
• Maintains a professional and friendly presence in the Reservations Office
• Monitors reservations emails and voicemails
• Monitors and responds to extranets requests and bookings
• Completes travel agency commissions and monthly destination market reports
• Handles customer queries and disputes professionally
• Completes all gift certificate and gift card purchases and requests
• Acts as the voice of our guests by communicating frequently with the Reservations Supervisor on purchase trends, requests and concerns
• Assists the Front Desk as a Guest Services Agent as scheduled or as business levels dictate with check ins, check outs and additional hotel standard special requests as it relates to our guests stay
• Acts with professionalism and provides a service standard that elevates the guest experience
• Acts as an ambassador of the Hotel & Sun Peaks, as prompted by guests for direction and insight on internal and external events
• Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns
• Drives customer loyalty by building individualized connections with guests
• Assists in emergency situations, liaising with other departments and making prompt decisions in the best interest of the guest and hotel

Ideal Candidate:

• Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes
• A working knowledge of hotel systems, specifically Opera would be a strong benefit
• Proficiency with computers systems, such as Microsoft Office
• Post-secondary education in hospitality, or a related field would be an advantage
• Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
• High degree of attention to detail is beneficial; a self-starter with a sense of urgency who measures success through task completion would find this roll very rewarding.
• Multilingual and strong fluency in English, both written and verbal is a definite asset

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected