Account Manager I - Jobs in Surrey

Job Description

411203BR Commercial Banking Surrey, BC August 29, 2023Hours37.5Workplace ModelHybridPay DetailsWe’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department OverviewThis role is accountable for maintaining an existing portfolio of customers and identifying opportunities to maximize the value of those relationships to the Bank for both credit and non-credit products/services. The role is accountable for delivering a superior customer experience while ensuring compliance requirements and minimizing operational risk. The Account Manager I is responsible for conducting credit analysis for own portfolio.Job DetailsCUSTOMERContinually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience Responsible to lead all aspects of account management, credit and operational risk for an assigned portfolio Actively use sales platforms to build an understanding of our customers/target needs, industries and markets Constantly build knowledge of the market, customers and broader economic factors Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities Identify customer referral opportunities to internal Bank partnersSHAREHOLDERExecutes sales strategies to retain customers Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) Meet or exceed business targets Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile Prepare credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits Renew credits in a timely manner, meeting targets for expired credits Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary Ensure compliance with regulatory and operational risk requirements Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contribute to the success of the team by willingly assisting others in the completion and performance of work as appropriate. Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and /or externallyBREADTHamp; DEPTHProfessional sales role with a focus on customer relationship management and / or sales advisory support Maintains a portfolio in line with the business sales model characterized by low to moderate cash management, deposit and credit complexity requirements Interpret and analyze customer financial statements with credit acumen Identifies referral opportunities across business lines and segments Requires an understanding of products/services and key competitors Possesses a solid understanding of the business, the competitive landscape and economic/market issues Solves problems of low to moderate complexity by taking a new perspective on existing product and service solutions Exercises judgement in planning and developing product and service solutions Work performed under moderate guidance and supervision from management Coordinates the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationshipJob RequirementsEXPERIENCEamp; EDUCATIONUndergraduate/Graduate degree and/or 3+ years of relevant experience and/or Associate ProgramCompany OverviewOur Values At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Making Your Well-being a Priority A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they’re more likely to do their best. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, visionamp; mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. How We Work At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care. Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.InclusivenessOur Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. How We’re Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!