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Customer Onboarding and CARM Services Representative (Fully Remote) - Jobs in Surrey

BorderBuddy
Job LocationSurrey
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionReporting to the Customs Operations Manager for Canada, the Customer Onboarding and CARM Services role is responsible for facilitating smooth customer interactions and a seamless onboarding process to the Canada Border Services Agency (CBSA’s) new CARM system.This role plays an important part in guiding customers through registration, ensuring documentation completion, delegating broker authority, and conducting outreach to educate prospective customers on the significance of CARM registration. Duties and ResponsibilitiesCustomer Engagement and Support:

  • Contact new and existing customers via phone and email to assist in CBSA CARM Client Portal (CCP) registration and customs broker delegation of authority.
  • Provide historical transaction information to obtain login credentials and support existing customer registration in CARM Client Portal (CCP).
  • Respond to client enquiries promptly and provide assistance in business registration, delegation of authority, review of CARM Release Prior to Payment (RPP) bond or deposit requirements.
  • Communicate or perform required updates on client profiles.
  • Assist the sales team with onboarding new customers, ensuring that CARM and documentation is complete.
  • Conduct outreach to new or prospective customers to educate them on the need to register in the CARM system.
Experience
  • 2+ years of experience in customer service, operations coordination, or a related field.
  • Experience in conducting customer outreach initiatives and providing support throughout the onboarding process is preferred.
  • Demonstrated success in engaging with customers, addressing their needs, and fostering positive relationships.
Education
  • High school diploma or GED, or an acceptable combination of education and experience.
  • 1 year of direct work experience in an office environment is an asset.
  • Industry related studies an asset (CCS, etc.).
  • Relevant certifications or training in customer service, operations management, or related areas are beneficial.
  • This role requires a dynamic individual with a passion for customer service, strong coordination skills, and a commitment to contributing to the success of both clients and the CBSA CARM System.

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