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Customer Support Representative - Jobs in Surrey

Focus Acquisitions
Job LocationSurrey
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Do you believe that all it takes is a little communication and a smile to solve most problems Are you passionate about introducing solutions to clients they haven #39;t even been aware of Are you ready to grow your career and work for a company that you believe in Three times yes Then we need to meet you!Focus BC is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for our renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client #39;s excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed client projects from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.What You Will Accomplish Every Day:

  • Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
  • Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
  • Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
  • Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
  • Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
  • Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
  • Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
What You Bring to the Role:
  • Bachelor #39;s degree from accredited college or university
  • 2-4 years of experience working in the business-sphere in a client-facing role
  • Team player able to work effectively and collaboratively to meet goals and client deadlines
  • Exceptional student mentality with the ability to#39;think on your feet #39; and make educated and responsible decisions quickly
  • Thrive in a fast-paced, entrepreneurial environment
  • Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
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