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| Job Location | Tillsonburg, ON |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
General Aims/Summary: This role will actively assist the order processing/finance department by ensuring that all telephone calls are directed to the right department and general administrative duties are fulfilled, such as entering orders into the system.Key duties and responsibilities: · 1st telephone responder: answering incoming enquiries and queries, taking orders or directing to the appropriate person or department.· Handle minor admin tasks from the sales team (mail outs, etc.)· Process all customer Purchase Orders into Sales Orders, send customer confirmations· Taking and processing payments from customers, including entering cheques and taking card details· Processing customer credit applications (5-10 per month)· Work with procurement team to assist with purchasing – includes forecasting material usage, creating purchase orders, and following up with vendors on PO shipping dates· Take a lead role in the Customer Care team. Take care of all incoming customer inquiries and direct to relevant colleagues. Enter issues in ticketing system and ensure they are completed.· Assist with answering incoming phone calls· Actively work towards the company values· Complete any other reasonable duties as instructed by your supervisor and to abide by your contract terms, acting in a professional way always.Minimum Job Requirements: · Must be punctual and in presence each working day· Possess a strong work ethic· Customer Centric· AccurateKnowledge Skills and Abilities Required: · To be able to speak with customers in a professional manner.· To be authoritative yet remain polite when speaking to all customers.· Keyboard skills and the ability to communicate via email to a professional standard.· Highly motivated and driven.· Communicate and interact within the company in a respectful and helpful manner.· Able to perform under pressure and to a deadline.· Good communication skills and positive attitude towards management, work, employees’· Good verbal and written communication skills· Computer literacy· Ability to work independently or as part of a team· Knowledge of systems and processes· Has integrity· Persistent and AssertiveJob Type: Full-timeSalary: $35,000.00-$50,000.00 per yearBenefits: